Hospitality Audiovisual Manager - Memphis, Tennessee at Mills James Inc – Columbus, Ohio

Company Overview
Mills James is a leading provider of professional audiovisual (AV) services for luxury hotels, convention centers, and Fortune 500 companies worldwide. We partner with hospitality clients to deliver seamless event technology experiences through innovative AV solutions, exceptional customer service, and operational excellence.
We are seeking an experienced Hotel AV Manager to join our Hospitality Division and oversee on-site audiovisual operations at a premier hotel property.

Position Summary

The Hotel AV Manager is responsible for the day-to-day management of audiovisual services within a hotel environment. This role oversees event execution, AV equipment, client relationships, and a team of AV professionals to ensure high-quality service delivery, client satisfaction, and efficient operations.
This position requires strong leadership skills, a hospitality-focused mindset, and hands-on experience supporting live meetings and events.

Key Responsibilities

AV Operations & Event Support
• Oversee daily audiovisual setup, operation, and strike for meetings, conferences, and events
• Ensure AV equipment is properly maintained, tested, and inventoried
• Coordinate labor and equipment needs using internal staff and approved external resources
• Ensure accurate billing, documentation, and reporting in accordance with company standards
• Maintain a professional presence that reflects Mills James’ service and brand standards
Client & Hotel Partner Relations
• Serve as the primary on-site AV point of contact for hotel clients and event stakeholders
• Ensure client expectations are met or exceeded through proactive communication and on-site support
• Collaborate with hotel leadership, vendors, and internal Mills James teams to deliver seamless events
Team Leadership & Development
• Lead, coach, and develop AV professionals and technicians
• Schedule staff appropriately to meet event demands and operational needs
• Promote a positive, collaborative work environment focused on service excellence and continuous improvement
• Support training initiatives to keep staff current on evolving AV technologies and best practices

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience in live events, hospitality, or audiovisual services
• Minimum 3 years of experience in hospitality, customer service, or operations management
• 2–3 years of hands-on experience supporting audiovisual systems for live events or meetings
• Working knowledge of professional AV equipment, signal flow, and event production workflows
• Proficiency with Microsoft Office and AV-related software systems
• Valid driver’s license required
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require
Physical Requirements (ADA Compliance)
• Ability to safely lift, move, or position equipment weighing up to 50 pounds, with or without reasonable accommodation
• Ability to stand, walk, bend, and reach for extended periods during event setup and operation
• Ability to work in event spaces, including ballrooms, meeting rooms, and back-of-house areas
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Benefits

Mills James offers a competitive and comprehensive benefits package for this full-time position, including:
• AnthemERC Health & Wellness Incentive Program
• Guardian dental, and vision coverage
• 401(k) and Roth 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth within a nationally recognized AV organization

Why Join Mills James

At Mills James, you’ll be part of a collaborative, service-driven team that values innovation, professionalism, and hospitality excellence. If you are passionate about live events and delivering exceptional client experiences, we invite you to apply.
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