Assistant Store Manager at The Princeton University Store – Princeton, New Jersey

The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni-channel retail destination, we are seeking an innovative and customer-focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operationsboth in-store and online.

Key Responsibilities

Leadership & Daily Operations:
- Act as the key operational leader in the absence of the Store Manager.
- Perform opening and closing procedures and ensure robust cash wrap controls.
- Delegate daily tasks effectively, setting clear expectations for in-store and e-commerce teams.
- Customer Experience & Omni-Channel Integration:
- Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
- Support initiatives that integrate digital and physical shopping experiences.
- Act as a brand ambassador by sharing co-op membership benefits and ensuring customers are informed about exclusive offers.

Reporting & Communication:
- Run and analyze daily/weekly performance reports, offering insights to improve both in-store and online operations.
- Communicate daily updates effectively through both written and verbal channels, leveraging Microsoft Teams and other collaboration tools.

Team Support & Conflict Resolution:
-Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
-Resolve staff and customer issues with professionalism and empathy, fostering a positive, customer-centric environment.

Operational & Merchandising Collaboration:
-Assist Operations, merchants and visual merchandising on long-term projects, gaining exposure to the full merchandising cyclefrom in-store displays to digital presentation.
-Maintain sales floor standards through efficient stock management and merchandising that aligns with weekly/monthly promotions.

Technical & E-Commerce Proficiency:
-Support e-commerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
-Adapt to new technologies and systems as the store continues its digital transformation.

Qualifications
- Bachelors degree preferred, with 13 years of mall or specialty store-based retail and customer service experience.
- Demonstrated reliability and strong leadership skills.
- Proficiency with Microsoft Office; familiarity with omni-channel retail systems (e.g., POS, inventory management, e-commerce platforms) is a plus.
- Excellent interpersonal, communication, and problem-solving skills.
- A proactive mindset with the ability to thrive in a fast-paced, evolving retail environment.