Receptionist at Generations Family Medical Clinic LLC – Bartlesville, Oklahoma

Generation's Family Medical clinic located in Claremore and Bartlesville is looking to add another receptionist/front desk to our team. We are looking for reliable candidates that demonstrate a solid work history, have the ability to work well with others as well as having a professional demeanor and appearance. Pay is competitive and above average for above average performance. Our culture is respect, professionalism and service.

Medical Receptionist Job Description and Responsibilities

Purpose: To provide a point of contact for patients and act as a focal point of
Communication between patients, medical staff and other members of the
primary health care team. Promote CPCI (Comprehensive Primary Care
Initiative) and use good judgement, critical thinking skills and the ability to
identify, resolve problems.

Dimensions: A Medical Receptionist works in the clinic setting, and is a member of the
provider led interdisciplinary team. A Medical Receptionist confirms with
patient at check in and per telephone conversation their address, phone, email
address, secondary phone contact and update the Electronic Health Record
with the most current information with every patient contact. Insure all
inquiries are promptly, efficiently, securely, and courteously handled.

Minimum
Qualifications: Effective communication-both verbal and written
Excellent interpersonal skills and organizational skills
Self-directed
Positive attitude
Medical experience preferred
Willingness to learn and perform the essential job responsibilities of this
document

Essential Job
Responsibilities: To work within the guidelines and policies of the practice

Clock in and out by time clock at the arrival and end of your shift. This includes
Answer incoming calls to the clinic “Generations Family Medical this is______
how may I help you?” Transfer or assist the caller as appropriate
Take patient payments such as copays, coinsurance, or payment on a payment
plan
Greet each and every patient by their first name as they check in
Check patients balance at every patient encounter, including by phone
Verify patient’s health coverage eligibility
Update demographic information at each patient encounter, even with
Incoming phone calls

Request medical records if new patient
View patient’s electronic health record to ensure registration forms are signed
Make appointments according to the established guidelines
Make reminder calls for appointments to all Generations patients beginning two
prior. If anyone cancels it is mandatory to reschedule that appointment
Call all no show appointments to reschedule daily
schedule every patient a follow up visit including annual follow up
appointments
Check OHCA for upcoming or needed “Well Child/Well Woman/Man exams
Schedule 5 Outreach appointments per day and document patients name, DOB,
appointment time and turn in daily
Check Oklahoma State Immunization Information System for immunizations due
and schedule when appropriate
Maintain neatness and cleanliness of waiting area periodically throughout the
day
Responds cooperatively to supervision
Strives to maintain and improve employee relations and morale
Some lifting, stooping, bending, and sitting required