Supervisor of Pre-Service at HaysMed – Hays, Kansas

The Patient Financial Pre-Services Supervisor is a collaborative, results-driven leader responsible for guiding a high-performing team that supports centralized scheduling, hospital prior authorizations, and pre-services revenue cycle functions. This position provides day-to-day leadership, removes operational barriers, and ensures timely, accurate patient access processes that support financial clearance and patient satisfaction. The Supervisor partners closely with internal stakeholders and external vendors to meet service-level expectations, achieve performance goals, and continuously improve workflows. By fostering teamwork, accountability, and data-informed decision-making, this leader ensures patients receive the right care at the right time, while supporting organizational financial outcomes.

Qualifications

Education/Experience:

Required:

• High school diploma or equivalent
• At least two years of prior authorization or healthcare revenue cycle experience
Previous experience with billing and scheduling systems

Preferred:

• Meditech experience
Knowledge of revenue cycle workflows, payer authorization processes, medical terminology and reimbursement principles

Required Skills:

• Strong analytical, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced environment.
Proven ability to lead teams, manage vendor relationships, and achieve operational and financial goals through collaboration.

Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop a team of Pre-Services Specialists, promoting collaboration, engagement, and shared accountability for performance outcomes.
• Establish clear expectations and measurable goals related to turnaround times, authorization accuracy, quality, productivity, and patient experience.
• Conduct regular team huddles, one-on-one coaching sessions, and performance reviews to reinforce priorities, recognize achievement, and address gaps.
• Serve as an escalation resource for complex patient or payer issues, modeling problem-solving and customer-focused resolution.
• Foster a positive, inclusive work environment where teamwork and continuous improvement are core values.

Operational Oversight & Goal Attainment

• Oversee daily operations for centralized scheduling and prior authorization workflows, ensuring service levels and financial clearance targets are met.
• Monitor workload volumes and referral trends; proactively adjust staffing, assignments, and priorities to align with demand.
• Assist with hands-on tasks (benefit verification, prior authorization, patient estimates, and patient communication) as needed to ensure performance goals are achieved.
• Partner with Quality Assurance and Revenue Integrity teams to identify trends, mitigate risk, and improve first-pass accuracy.
• Use performance data and reporting to identify opportunities, recommend process improvements, and drive measurable results.

Vendor & Stakeholder Management

• Serve as a primary liaison with third-party vendors supporting pre-services functions, ensuring alignment with organizational standards, productivity expectations, and SLAs.
• Monitor vendor performance metrics, address service gaps, and collaborate on corrective action plans when needed.
• Partner with internal departments (Patient Access, Case Management, Coding, Billing, Clinical Areas, IT) to ensure seamless workflows across the revenue cycle.
• Communicate operational impacts, risks, and improvement opportunities to leadership in a timely and solution-oriented manner.

Training, Quality & Process Improvement

• Deliver and reinforce standardized training curriculum, policies, and procedures to ensure consistency and compliance.
• Participate in the development and implementation of department policies, workflows, and performance improvement initiatives.
• Actively engage in cross-functional workgroups focused on access to care, financial clearance, and patient experience improvements.
• Support financial and staffing strategies by optimizing productivity, minimizing overtime, and ensuring efficient use of resources.
• Complete special projects and reporting requirements as assigned, meeting all deadlines with minimal supervision.

HIPAA: This position will have access to the Protected Health Information described below, in order to carry out the duties related to the position at Hays Medical Center, based on the following criteria:

• Primary – required (routine) to do the job;
• Secondary – required for the job, but mostly by exception; and
• None – no approved access

Description of Information:

• Primary
• Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes
• Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical
• Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion
• Financial Information/Insurance (information related to insurance, billing, and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates