At Your Service (AYS) Agent at Clearwater Beach Marriott Suites on Sand Key – Clearwater Beach, Florida

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? We are looking for a committed At Your Service Agent (AYS) who is passionate about customer service. The successful candidate will operate the hotel switchboard in an efficient, professional, and courteous manner, maintaining Marriott brand and hotel service standards. The AYS Agent will respond to guest inquiries about hotel Information, dining Information, and direct calls appropriate to the hotel personnel.

The primary responsibilities include but are not limited to:

• Uses private branch exchange (PBX) switchboard to connect interoffice and house calls
• Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.
• Keeps record of requests placed by guests and ensures requests are completed
• Operates radio system to relay in-house messages and information
• Inputs wake up calls
• Places welcome calls to guests, enters in room service orders, accepts and logs packages, enters in GXP work order requests, and completes any additional input requests of guests or staff as needed
• Understands and can react to emergency situations and procedures
• Utilizes PBX and front office computer system
• Initiate a positive guest experience with the hotel
• Coordinate emergency communications to the fire and emergency response units
• Understand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies.
• Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution
• Review daily listings of upcoming hotel events
• Develop general hotel operational background to provide information to guests
• Report on telephone-related problems to Front Office Manager
• Assist guests with dialing instructions as requested
• Accepts time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guest's account