Career Coach (PATH) at SER Metro-Detroit – Detroit, Michigan

JOB TITLE: Career Coach

DIVISION: Adult Services

DEPARTMENT: Detroit at Work Career Center

LOCATION: 9301 Michigan Avenue, Detroit, MI 48210

REPORTS TO: Lead Career Coach

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 3/3/2026

JOB SUMMARY: Assesses Detroit At Work Career Center customer’s career readiness and provides career coaching services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Interviews customer to assess service needs; reviews applicant’s application and other documentation to assess possible barriers to be addressed.Jointly with the customer, develops a Career Plan (individual employment plan or individual strategy service) that identifies customer interests, goals, needs, and placement strategy. Assesses customer’s career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops. Assists with the administration of career and job readiness assessment instruments.Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for customers and prepares a plan of action. Provides counseling, intervention and comprehensive supportive services to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed.Ensures customers are connected with available job placement services. Works closely with Talent Sourcing Specialist to ensure successful outcomes for customers.Maintain case reporting in MIS systems and customer’s files including all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source.Re-engages customers requiring additional employment and career coaching services as applicable. Documents efforts and outcomes. Maintains knowledge of current labor market and occupational trends.Makes recommendations to management on policy and procedures changes.Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns as needed.Conducts home visits or meets with participants in public setting as necessary.Contributes to the team effort by performing other duties as assigned.