Office Administrator at Tailor Made Pest and Wildlife – Louisville, Kentucky

Location:

Tailor Made Pest and Wildlife is a locally owned, customer-focused company specializing in safe, effective, and customized pest and wildlife control solutions. We serve homes and businesses with integrity, professionalism, and a commitment to long-term results. Our team is small but mighty, and we’re looking for a detail-oriented, proactive Office Administrator to help us stay organized and deliver top-notch service.

As our Office Administrator, you will be the backbone of our daily operations. You’ll handle customer communications, support our field technicians, manage data in our CRM, and ensure our office runs smoothly. This is a dynamic role with a mix of administrative, customer service, and operational duties.

• Answer phones, respond to customer inquiries, and provide excellent service

• Schedule services and coordinate calendars for technicians

• Migrate customer data between systems and maintain accurate records

• Update and manage customer status in our CRM (active/inactive)

• Collect and update payment information (cards on file)

• Follow up on and collect past-due balances

• Assist customers with service requests and problem resolution

• Support technicians: update service records, organize routes, relay information

• Maintain organized digital and paper files

• Assist with other administrative tasks as needed

• Previous experience in office administration, customer service, or a related field

• Strong organizational and multitasking skills

• Excellent phone and written communication

• Comfort with technology and learning new systems (experience with CRMs a plus)

• Attention to detail and reliability

• Positive attitude and ability to work independently

• $20–$25 per hour, depending on experience

• Paid holidays and paid time off

• Full-time position with potential for growth

Tailor Made Pest and Wildlife is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.