Recon Coordinator at SERVPRO of Anniston, Gadsden, and Marshall Co./SERVPRO of Rome – Rainbow City, Alabama

Summary

• The Reconstruction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are also included within their role.

Primary Roles and Responsibilities

1. Project File Documentation
2. Review and validate project file documentation.
3. Monitor and ensure client requirements are followed.
4. Create estimates based on scope of work and update as directed.
5. Perform initial administrative setup.
6. Perform project file backup.
7. Project Coordination
8. Issue POs based on project budget.
9. Monitor project schedules.
10. Monitor project budgets.
11. Validate completed PO documentation.
12. Project Communication and Reporting
13. Maintain Work-in-Progress (WIP) report.
14. Maintain internal and external communications.
15. Maintain communication log.
16. Prepare project reports.
17. Project Close-Out
18. Complete and review project file documentation for final upload.
19. Manage collections activities.
20. Perform project close-out.
21. General Administration
22. Track and maintain subcontractor documentation.
23. Receive lead calls/job referrals and enter information on First Notice documentation.
24. Communicate with the Accounting Department (all levels) in a professional manner to ensure timely collections.
25. Perform excellent customer service.

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative, and verbal and written communication skills
• Experience in the restoration and/or construction industry preferred

Formal Education/Training

• High school diploma/GED
• Associate’s/bachelor’s degree preferred

Physical and Work Environment Requirements

• This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
• Normal Working Hours, Additional Working Hours, and Travel Requirements
• This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. I have had an opportunity to discuss and seek clarification, and I understand what is expected.