Senior Account Manager at VGS – United States
VGS
United States, United States
Posted on
Updated on
Salary:$110000 - $145000Job Function:Sales
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About This Position
Senior Account Manager
$110,000 - $145,000 a year
VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities.
VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity.
VGS offers a comprehensive suite of solutions, including a composable Card Management Platform, a PCI-compliant Vault, and advanced network value-added services such as Network Tokens, Account Updater, and Card Attributes. Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operationsall while seamlessly integrating with existing tech stacks.
At VGS, we're not just securing paymentswe're empowering businesses to unlock new possibilities in the ever-evolving payment landscape.
As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy. You will lead cross-functional tasks specific to client needs, develop a deep understanding of each customer's industry and use case, and tailor growth strategies for mutual partnership and improved business outcomes.
What you will be doing at VGS...- Manage a portfolio of existing top-tier and strategic customer accounts.
- Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
- Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
- Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
- Empathize with every aspect of our customers experience, from onboarding to renewal.
- Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
- Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
- Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
- Represent the voice of the customer across the organization to inform our sales process and product roadmap.
- Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
- Assist in workshops to help customers leverage the full value of VGS solution.
- 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions
- Experience growing an existing account base, comfortable with pitching new products and negotiating
- Experience in maintaining a minimum of 95% renewal revenue to minimize churn
- Drive new business growth through greater customer advocacy
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience driving process improvement and building new processes in a startup environment
- Strong leadership, project management, presentation skills and a bias for action
- A high-degree of empathy, impressive executive presence, and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
- Experience with tokenization, payment processing, cryptology, and security products highly desired
- Out of the box thinker that thrives in a fast paced startup environment
- Travel required
- BA/BS preferred
+ Commission
What you get from us...
Flexible work hours and flexible PTO
Competitive health benefits
VGS stock options
401k plan, with employer matching 4% and immediate vesting (available only for US employees)
Life & disability insurance
Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set up allowance
Professional learning reimbursement
At VGS, we have a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, youll be on a hybrid schedule with some in-person timebecause we know theres real value in coming together.
Were not about being in the office every daybut we are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.
We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
VGS will not be able to provide any kind of employment sponsorship at this time.
Please note we are currently only hiring in the following states...
California, Colorado, Connecticut, Florida, Illinois, New York, North Carolina, Oregon, Texas, Virginia, and Washington
$110,000 - $145,000 a year
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Job Location
United States, United States
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