Level I Technical Support Specialist at The Scarlett Group – Jacksonville, Florida

Job description
If you want to join a winning team with a growing company offering competitive benefits, apply today!
• Paid Holidays
• Accumulate PTO after 90 days. Earn up to 2 weeks of PTO in your first calendar year.
• Competitive Pay + Annual Bonus
www.scarlettgroup.com
www.scarlettcybersecurity.com

With over 30% growth year over year for the last 7 years, we are expanding our technical team in the Jacksonville area. The Scarlett Group is a full-service IT firm with clients throughout Florida and the Southeast. We offer IT Audits, IT Consulting, and Managed and Co-managed IT Services. We support the middle market, small businesses, and Government.

We are seeking a proactive and customer-focused Level 1 Technical Support Specialist to join our IT support team. In this entry-level role, you will provide front-line technical assistance, troubleshoot user issues, and ensure smooth day-to-day IT operations for our clients or internal teams. This is an onsite job. MUST LIVE IN LOCAL JACKSONVILLE, FL AREA.

Compensation:
• $38,000 - $43,000 Annually
• Annual bonus
• Mileage reimbursement for travel
• Internet reimbursement
• Overtime when appropriate
• Performance awards and compensation

Key Responsibilities:
• Respond to and resolve basic technical support requests, including hardware, software, and peripheral issues.
• Assist users with troubleshooting operating systems, desktop applications, and network connectivity.
• Escalate complex issues to Level 2 support or other appropriate teams.
• Document incidents, solutions, and technical processes in the ticketing system.
• Perform basic hardware setup, maintenance, and replacement for desktops, laptops, and related equipment.
• Provide exceptional customer service and maintain clear communication with users and clients.
• Follow established procedures and guidelines to ensure consistent service delivery.

Required Qualifications:
• Must live in local Jacksonville, FL area
• Strong interest in IT and technical problem-solving.
• Familiarity with Windows and/or Mac operating systems, Microsoft Office, and basic networking principles.
• Exceptional communication and interpersonal skills.
• Proven ability to manage time effectively and prioritize tasks.
• A high school diploma (or equivalent) is required; relevant coursework or certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• A valid driver’s license
• Reliable transportation
• Ability to work onsite

Preferred Qualifications:
• Previous experience in a helpdesk or desktop support role is a bonus but not required.
• Enthusiasm for learning and growing in the IT field

We encourage you to apply if you:
• Want to join a technology company that values its employees & delivers an excellent customer experience
• Enjoy a fast-paced opportunity in a role where you can make a difference
• Like to roll up your sleeves and do what it takes to succeed
• Are detailed oriented and have excellent communication skill
• Like to work as a team towards a common goal

Benefits:
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program
• Certification Program
• Internet Reimbursement
• Mileage Reimbursement

Job Type: Full-time
Pay: $38,000.00 - $43,000.00 per year

Schedule: Monday - Friday

• On call

Experience:
• Help desk: 1 year (Required)
• Customer service: 1 year (Required)
• Windows: 2 years (Preferred)