What is the role of a Customer Success Manager at Jobgether?

The Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Success Manager position at Jobgether?

You can apply directly through the application link provided.

Customer Success Manager at Jobgether

Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

In this role, you will serve as a trusted advisor and strategic partner to customers, guiding them from onboarding through long-term success while maximizing product value and business outcomes. You will build strong executive relationships, orchestrate all support and service touchpoints, and ensure a seamless customer journey across technical and operational dimensions. Operating in a fast-paced SaaS and security-focused environment, you will lead success planning, adoption, and engagement strategies for a diverse portfolio of clients. You will play a key role in driving retention, renewals, and growth through proactive relationship management and opportunity identification. This role offers high ownership, cross-functional collaboration, and meaningful impact on customer satisfaction and business performance. If you thrive on relationship-building, problem-solving, and delivering measurable outcomes, this position provides an exciting platform for growth.

Accountabilities:

Lead customer onboarding and execute structured welcome and adoption programs to ensure rapid time-to-value.
Build and maintain strong governance frameworks and executive relationships with key customer stakeholders.
Act as the primary point of contact for all customer success, support, and service-related matters.
Understand customer business goals, technical environments, and priorities to define tailored success plans.
Drive adoption, deployment, and ongoing optimization to maximize product value and customer outcomes.
Conduct regular business and strategic review meetings to align on progress, goals, and success metrics.
Monitor customer health, proactively identify risks, and manage escalations to ensure satisfaction and retention.
Collaborate with sales, engineering, professional services, and product teams to support renewals, upsell, and cross-sell opportunities.
Represent the voice of the customer internally to influence product improvements and roadmap priorities.

Requirements:

5+ years of experience in customer success, technical account management, sales engineering, or program management within SaaS, software, or cybersecurity environments.
Proven ability to build and maintain executive-level relationships and long-term customer partnerships.
Strong communication, presentation, and problem-solving skills with the ability to simplify complex technical concepts.
Demonstrated success managing multiple concurrent customers and projects in fast-paced environments.
Solid understanding of SaaS delivery models, security technologies, and enterprise customer needs.
Excellent organizational, time management, and prioritization skills with a strong focus on execution.
Ability to work independently while collaborating effectively across cross-functional teams.
Bachelors degree or equivalent professional experience.

Benefits:

Competitive salary package based on experience and location.
Flexible, remote-first work environment across the United States or LATAM.
Comprehensive healthcare coverage including medical, dental, and vision plans.
Paid time off, holidays, and wellness-focused leave policies.
Professional development and continuous learning opportunities.
Collaborative, inclusive culture that values diversity and innovation.
Career growth opportunities within a rapidly scaling global organization.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager at Jobgether – United States

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