Senior Product Manager – Enterprise Platform (SaaS) at Pharos Systems International Inc – Rochester, New York

Pharos is hiring a Senior Product Manager to evolve the core architecture of our cloud-native platform for enterprise customers.

This is not a feature delivery role. It is a platform ownership role.

You will operate at the foundation of Pharos Cloud, shaping APIs, identity systems, enterprise integrations, and security capabilities that determine whether our platform scales cleanly in complex healthcare, manufacturing, and financial environments.

If you are most energized by polishing UX, running growth experiments, or optimizing funnels, this role is not a fit. If you think in systems, care about architectural coherence, and enjoy working through hard tradeoffs with senior engineers, keep reading.

Location: Remote. Must reside in and be authorized to work in the United States.
Easy access to Rochester, NY preferred. - Up to 20% travel.

Compensation: 145K – 155K

Required Skills & Experience

• Owned or materially evolved a multi-tenant B2B SaaS platform used by enterprise customers
• Deep fluency with APIs and identity and authentication systems, including SSO, RBAC, and session management
• Demonstrated impact on platform-level architecture
• Experience supporting complex enterprise deployments or integrations
• Ability to translate ambiguous enterprise requirements into durable product decisions
• Comfortable debating architectural tradeoffs with senior engineering leaders

Experience in regulated industries such as healthcare, fintech, security, or government is a strong plus.

What You Will Own

You will own structural product decisions that strengthen enterprise readiness, including:

• System integrations and ingestion workflows across complex enterprise environments
• Identity and authentication architecture, including SSO, RBAC, session management, and multi-user workflows
• API clarity, consistency, and documentation standards
• Enterprise security requirements, logging depth, and auditability
• Foundational infrastructure decisions that impact scalability and maintainability

Your mandate is to make the platform stronger over time, not just ship incremental features. The work you drive should reduce architectural friction in enterprise deployments and improve long-term defensibility.

What Success Looks Like

• Enterprise integrations operate reliably in production without architectural rework
• Shared workstation and multi-user authentication flows are stable and scalable
• Enterprise security objections are addressed through concrete platform improvements
• Core platform layers support future AI-driven observability and optimization
• Complex enterprise deployments go live without structural retrofitting

What Drives Success in This Role

• You talk in systems, not tickets
• You bias toward reliability, documentation, and maintainability
• You make sound decisions with imperfect information
• You can extract the few structural changes that matter from messy enterprise conversations
• You are pragmatic about AI and focused on strengthening foundations rather than layering hype

Why Pharos: Pharos is a stable, established technology company with a long history of serving enterprise and institutional customers. We combine the strength of an experienced organization with the opportunity to modernize and evolve our platform in meaningful ways.
We offer a collaborative, low-ego culture, accessible leadership, and the opportunity to influence real product direction. Our comprehensive benefits program has been recognized as a “Great Benefits” award winner by Mployer.

This is a place where experienced professionals can do serious, durable work in an environment that values long-term thinking and steady growth.

Equal Opportunity Employer Statement: Pharos is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.