Service Administrator at Divcon Controls – Irving, Texas

About Us:

Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.

About the role:

The Service Administrator provides temporary administrative support to Divcon’s service operations by reviewing, updating, and organizing service tickets. The role focuses on backlog clean-up, ensuring ticket accuracy, and supporting the dispatch team by maintaining clear, consistent documentation across systems.

Key Responsibilities:

• Review and update service tickets with accurate status, documentation, and required details.
• Standardize ticket formatting, ensure required fields are complete, and close eligible tickets.
• Identify and flag tickets requiring technical review or follow-up.
• Maintain accurate service records, contract information, and billing-readiness details.
• Provide administrative support to the dispatch team, including basic reporting and information gathering.

Qualifications:

• Strong administrative and data entry skills with high attention to detail.
• Proficiency with Microsoft Office Suite and comfort navigating ticketing/CRM systems.
• Clear written communication skills for consistent documentation.
• Ability to work efficiently through repetitive tasks in a fast-paced environment.
• Experience in service, dispatch, or operations environments preferred.

Physical Requirements

· Sit and/or stand for extended periods (typically 6-8 hours per day) while performing computer-based tasks and facility support tasks.

· Use hands and fingers to operate standard office equipment, including computers, keyboards, mice, telephones, scanners and printers.

· Occasionally stand, walk, bend, stoop, or reach to access filing cabinets, retrieve documents, or attend meetings.

· Lift, carry, push, or pull light objects and materials weighing up to 20-25 pounds (e.g., boxes of files or office supplies).

· Have sufficient vision (with or without correction) to read computer screens, printed documents, and small print; and sufficient hearing to communicate effectively by phone and in person.

· Work in a typical indoor office environment with moderate noise levels from office equipment, conversations, and occasional interruptions.