Customer Service Representative at Ubiquity Global Services US, Inc. – Barchov, Královéhradecký kraj

Ubiquity HN is looking for a customer service representative to join our team in our San Pedro Sula office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Be customer obsessed.
• Manage each contact interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Interact with customer by asking probing questions to identify customer needs and properly solution

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Utilize various online systems to satisfy customer concerns
• Bilingual (Spanish/English)
• Ability to ask probing questions and problem resolution skills.
• Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
• Ability to read, write, speak and understand the English language in a business environment.
• Experience in a call center industry preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
• Ability to work in multiple online systems at once