Remote Collections Manager at Infused Innovations – Orlando, West Virginia

We are looking for a Collections Manager to join our team and oversee the collections department, ensuring timely and efficient recovery of outstanding debts. This position will involve managing a team, developing strategies to improve collection efforts, and maintaining a high level of customer satisfaction. We offer both full-time and part-time positions with a hybrid work setup. If youre passionate about leading a team, improving financial processes, and working in a flexible, dynamic environment, we encourage you to apply!

Manage Collections Team: Lead, mentor, and train a team of collections specialists to ensure goals and productivity are met.

Develop Collection Strategies: Create and implement processes to optimize debt recovery and reduce aging accounts.

Monitor Department Performance: Analyze and report on collections metrics, identify trends, and recommend improvements.

Compliance Management: Ensure the team complies with all local, state, and federal regulations regarding debt collection practices (e.g., Fair Debt Collection Practices Act).

Customer Dispute Resolution: Handle escalated customer inquiries, negotiating repayment terms or resolving disputes professionally.

Cross-Department Collaboration: Work with Finance, Legal, and Customer Service to align strategies and address customer accounts effectively.

Report on Key Metrics: Provide regular updates on the status of outstanding accounts, departmental performance, and recovery goals.

Experience: 5+ years in collections, credit, or accounts receivable with at least 2 years in a leadership or managerial role.

Leadership Skills: Proven ability to manage and motivate a team to achieve goals and maintain high performance.

Strong Analytical Skills: Ability to analyze complex data and implement strategies for improvement.

Knowledge of Regulations: In-depth knowledge of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).

Communication Skills: Excellent verbal and written communication skills; ability to engage with clients and customers professionally.

Tech-Savvy: Familiarity with collections software, CRM tools, and Microsoft Office Suite.

Education: Bachelors degree in Finance, Business, or a related field preferred.

This role offers both full-time and part-time options, allowing for a flexible schedule that suits your needs.

Hybrid working environment Youll have the flexibility to work both remotely and in the office, ensuring a balance between personal and professional life.

Salary: $115,000 - $130,000 per year, based on experience.

Annual Bonus: 10-20% of your base salary, based on individual and company performance.

401(k): Generous 401(k) plan with company matching.

Health Insurance: Comprehensive coverage, including dental and vision.

Life Insurance: Company-paid life insurance policy.

Paid Time Off (PTO): Vacation days, holidays, and sick leave.

Employee Assistance Program (EAP): Access to resources for personal and professional support.

If youre ready to make an impact in a fast-paced environment and lead a high-performing team, please submit your resume and cover letter detailing your relevant experience to [insert application portal link] or email to [insert email address].

Please note: Due to the large volume of applications we receive, only one application submission per candidate will be considered.