IT Support Specialist in Kitty Hawk, North Carolina at BROWN TECHNOLOGIES INCORPORATED

IT Support Specialist

Location
Duck, North Carolina

Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents". Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers.

Brown Technologies is currently seeking an IT Support Specialist who is a self-starter supporting the United States Army Corps of Engineers (USACE), Engineering Research and Development Center (ERDC), Coastal and Hydraulics Laboratory Field Research Facility (FRF).

We are seeking a full-time IT Support Specialist to work onsite supporting mission-critical operations at the ERDC Coastal and Hydraulics Laboratory Field Research Facility in Duck, NC. The selected candidate will provide hands-on technical support, maintain IT infrastructure, and ensure reliable operation of desktop systems, networks, and specialized field data collection equipment.

• Serve as the primary point of contact for end users, providing timely and professional IT support
• Provide end-user support for Windows and macOS systems, including applications, printers, and mobile devices
• Act as onsite point of contact for local IT infrastructure, including network and server systems
• Perform system imaging and hardware installation for desktops and laptops
• Maintain accurate records of support activities in the helpdesk ticketing system
• Assist enterprise IT teams with onsite equipment installation, cabling, and power management
• Manage and maintain onsite storage systems to ensure data integrity and availability
• Support specialized equipment including LiDAR systems, environmental sensors, and data collection platforms
• Communicate site-specific technical needs to enterprise IT teams
• Document system configurations and processes to ensure continuity of operations
• Collaborate with cross-functional teams to resolve complex technical issues

• Support VPN configuration and connectivity for end users
• Assist with enterprise antivirus and security compliance requirements
• Provide basic support for Linux systems as needed
• Support MacOS systems in an enterprise environment

Required:
• U.S. Citizen with the ability to obtain a Secret Clearance
• 3+ years of experience supporting desktop operating systems in a Microsoft Active Directory environment
• 3+ years supporting Microsoft Office, Adobe Acrobat, web browsers, and enterprise antivirus solutions
• Strong knowledge of Microsoft Windows operating systems
• Experience with network printers and desktop VPN support
• Hands-on experience troubleshooting hardware and software issues

Preferred:
• U.S. Citizen with an active Secret Clearance
• Experience supporting macOS in an enterprise environment
• Familiarity with Linux operating systems and command line usage
• Experience with remote support tools such as Bomgar (or equivalent)
• Associate’s or Bachelor’s degree
• CompTIA A+ certification (or ability to obtain within 6 months)

We offer significant advancement and personal career development opportunities within our dynamic high-tech company.

In addition, Brown Technologies offers a comprehensive, total rewards package that includes competitive compensation and diverse benefits that reflect our company culture of service, excellence, and a supportive work environment.

Benefits may vary based on status, but the majority of our positions include the following:
• Competitive Wages*
• Medical, Rx, Dental & Vision Insurance
• Medical plan with Health Savings Account eligibility
• Company-funded Life, Short-Term & Long-Term Disability Insurance
• Personal Time Off and Paid Holidays
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursement

*Final compensation for this position is determined by factors such as responsibilities of the job, education, experience, certifications, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Brown Technologies Incorporation is an Equal Opportunity Employer
Employment opportunities at Brown Technologies are based upon a candidate’s qualifications and capabilities to perform the essential functions of a particular job and are free from discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit (Updated website location goes here). U.S. citizenship required.