Lead Budtender at Embr Noho in Northampton, Massachusetts at Grow Op Farms

Pay: $19/hour + benefits
Schedule: Full-time (open availability required: days, nights, weekends, holidays)

Embr Dispensary is seeking an experienced and motivated Lead Budtender to support daily retail operations and lead a high-performing team. This is a hands-on leadership role focused on customer experience, team development, compliance, and inventory control in a fast-paced cannabis retail environment.

• Lead daily dispensary operations including opening/closing procedures
• Supervise, coach, and support budtenders and retail leads
• Ensure accurate cash handling, drawer balancing, and sales reporting
• Maintain compliant inventory processes (receiving, stocking, audits)
• Deliver and uphold exceptional customer service standards
• Train staff on products, procedures, and compliance requirements
• Monitor team performance and provide feedback and coaching
• Maintain compliance with all state and local cannabis regulations
• Collaborate with leadership, compliance, and operations teams
• Support store organization, workflow efficiency, and team culture

• Must be 21+ years old
• 1+ year cannabis industry experience required
• Previous retail leadership or supervisory experience preferred
• Strong knowledge of cannabis products, strains, and regulations
• Experience with POS systems (Blaze preferred) and METRC is a plus
• Proficient in Microsoft Office / Google Workspace (Excel skills a plus)
• Strong leadership, communication, and problem-solving skills
• Detail-oriented with strong organizational abilities
• Ability to thrive in a fast-paced, team-driven environment

• A people-first leader with a positive, energetic attitude
• Passion for cannabis and customer education
• Strong accountability and decision-making skills
• Ability to coach, develop, and motivate a team
• Reliable, adaptable, and solutions-oriented mindset

• Ability to stand/walk for extended periods
• Lift up to 50 lbs occasionally
• Perform repetitive movements (bending, reaching, etc.)

• Health, Dental & Vision Insurance
• Paid Time Off
• Employee Discount
• Paid Training
• Career growth opportunities

Embr Dispensary (Apical, Inc.) is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected status.