Front Desk Agent at Winston Hospitality, Inc. – Jacksonville, North Carolina

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

* Ensures complete guest satisfaction.

* Check-in and check-out of the guest.

* Complete guest registration process.

* Must be familiar with computer systems for guest reservation information.

* Must verify and imprint guest credit cards for authorization.

* Must be well versed in cash handling and accurately balance house bank.

* Assigns guests rooms based on preferences and availability.

* Drives the Revenue Management process.

* Handling guest concerns in a tactful manner and achieving resolution.

* Answers questions in regards to the hotels facilities and services.

* Answering telephones and booking reservations.

* Answering Guest inquiries i.e. directions.

* Recommending local area restaurants, points of interest, or needs for transportation.

* Handling guest needs.

* Maintaining cleanliness of front desk, lobby and back office.

* Following up with Guest check-ins, complaints, and other requests.

* Interacting with other departments and employees to ensure a good working relationship or for guest needs.

* Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.

* Participates on the hotel Safety Committee.

* Ensures that Quality Standards and Service are maintained for Property, Product, and People.

* Must be able to work all shifts or varying schedules to support business needs.

* Ensures Security for the hotel's customers, employees, and property assets.

* Supports established policies and procedures for Winston Hospitality and the hotel's brand.

* Responsible for performing “other duties” as assigned by management