Help Desk Specialist at Web Industries Inc – Marlborough, Massachusetts
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About This Position
Web Industries a 100% employee-owned company (ESOP), which brings a lot of advantages to the people who work here—beyond the great pay and excellent benefits. You’re not just an employee, you are an employee-owner, with a vested interest in the success of the company. Web Industries’ founder, Bob Fulton, believed that the people who create the value of a company, the employees, should share in the success of the company. We believe there is a real energy that exists when people are open, honest, and work together to meet mutual goals. We do this by living our values:
Heart of an Owner: Taking personal responsibility and pride in our work.
Stronger Together: The power of collaboration and teamwork.
Find a Way: Determination and creativity to overcome challenges
As a company, we thrive on that energy and work to bring it into every product and every project that we touch. At Web, we believe the employee experience is paramount to our company’s success. Working with us, you’ll experience a myriad of cultures, locations, industries, and technologies. And you’ll be part of an employee-owned company dedicated to helping you achieve a fulfilling life and a rewarding career.
Responsibilities
- Provide phone, email, and in-person IT support to clients and staff.
- Communicate technical information clearly and effectively to users at all levels.
- Deliver professional, customer-focused support while positively representing the company in all interactions.
- Install, configure, and maintain PCs, software applications, and related hardware.
- Diagnose and resolve issues with desktops, laptops, mobile devices, printers, AV equipment and other peripheral equipment.
- Perform routine system updates, scans, and preventative maintenance.
- Manage user access controls, including account creation and permission updates, while ensuring compliance with security standards.
- Monitor status of backups, escalate issues to Senior staff as necessary
- Update inventory records for desktop, laptops
- Network, VMware, Veeam and/or VOIP skills a bonus
Requirements
- 2-4 years’ experience working in a Help Desk Support type role.
- Strong knowledge and experience with PC hardware and software technology.
- Experience with Microsoft Active Directory and Azure Entra
- Working knowledge of Windows Server/Windows Operating Systems.
- Knowledgeable with hardware and troubleshooting skills.
- Ability to collaborate effectively with teammates.
- Strong verbal and written communication skills.
- Ability to handle multiple requests simultaneously and prioritize
- Required to travel between loactions
- Able to work onsite in Marlborough, MA when not traveling and one day remote per week.
- Must be able to work on Government Contracts