Deposit Operations Manager at High Country Bank – Longmont, Colorado

Job Title: Deposit Operations Manager

Department/Location: Frontline / Longmont, CO (On-Site Only)

Primary Supervisor: Assistant Vice President of Operations

Secondary Supervisor(s): Longmont Market President / Chief Operating Officer

FLSA Classification: Exempt

Salary Grade: $60,000 - $80,000 annual

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The Deposit Operations Manager is a key leadership role responsible for overseeing daily deposit and teller operations, ensuring operational efficiency, regulatory compliance, and exceptional customer service across the branch. This individual manages frontline staff, coordinates branch-wide activities, monitors deposit trends, and plays a strategic role in driving process improvements and operational consistency. This is a supervisory role.

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Lead branch recruitment, hiring, and termination processes to build and retain a high-performing team.

Oversee daily branch operations, ensuring alignment with the banks mission, goals, and service standards.

Ensure timely and constructive performance evaluations, including recommendations for promotions and compensation adjustments.

Collaborate with department heads to manage and support dotted-line personnel effectively.

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Coordinate and publish weekly teller schedules, including Saturday staffing.

Conduct bi-weekly Branch Operations meetings and daily morning huddles with staff.

Manage and monitor operational logs, including:

o Mail Log

o Night Drop Log

o Cash Advance Log

o Money Order Log

Oversee daily vault balancing and manage buy/sell transactions with the Federal Reserve Bank.

Perform drawer and vault audits and ensure compliance with cash handling procedures.

Responsible for branch balancing at end of day and ATM balancing/filling as needed.

Assign weekly/monthly branch side duties.

Conduct interviews and hire departmental staff in collaboration with the Market President.

Lead new hire training and facilitate ongoing teller development.

Provide weekly staff check-ins and conduct annual staff performance reviews with senior leadership.

Host bi-weekly one-on-one meetings with the Market President.

Approve large dollar checks ($2,500+)

Approve domestic/international wire transfers.

Manage debit card issuance, troubleshooting, and travel notifications.

Handle online banking issues, mobile deposit denials, and stop payments.

Act as backup for CSR functions, including opening/closing personal checking and savings accounts.

Perform address changes and handle check ordering processes.

Process savings bond redemptions and monitor for unusual activity.

Monitor and report on branch deposit growth, in partnership with the Market President.

Submit monthly branch operations reports and monitor the overdraft list regularly.

Maintain and control access to manager vault codes and handle manager overrides.

Supervise the night drop process as the designated manager.

Answer incoming calls via main line and teller ring group.

Ensure comprehensive knowledge of all banking products and services offered.

Maintain documentation and records aligned with audit and regulatory standards, including the Branch Operations monthly report.

Process customer financial transactions including deposits, withdrawals, and transfers.

Maintain accurate account balances and ensure transaction integrity.

Validate transaction amounts and handle insufficient funds scenarios.

Support transaction processing between multiple customer accounts.

Other duties as assigned.

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Ensure Compliance with all internal controls and established policies and procedures.

Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC); Reporting of Currency Transactions (CTR); Reporting of Suspicious Activity (SAR); Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD); Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

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Excellent leadership and management skills.

Excellent sales, customer service, and interpersonal skills.

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Ability to prioritize tasks, delegating when appropriate.

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Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Comfortable using industry-specific software or tools.

Familiarity with standard office equipment (phones, copiers, scanners)

Ability to learn and apply new technologies or systems quickly.

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Associates degree or equivalent banking experience required.

Experience in a managerial role highly preferred.

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Must be able to lift up to 50 pounds at times.

Prolonged periods sitting and/or standing at a desk and working on a computer.

Must maintain professional appearance and dress code standards.

Willingness to work flexible hours, including evenings or weekends, if required.

Reliable transportation (if travel or multi-location coverage is necessary).

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This position operates in a professional office environment and requires interaction with customers, staff, and leadership. The role may require occasional extended hours and weekend availability, particularly during staffing shortages or peak periods.

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Paid time Off

Sick Time Off

Medical, Dental, and Vision

$35,000 Employer Paid Life Insurance Policy

Voluntary Life, STD, LTD, and other supplemental benefit options.

Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility.

401k

Employee Stock Ownership Plan

Cell phone reimbursement

Incentive Compensation Plan Eligible

Bonus Eligible

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Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

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Affirmative Action Program / Equal Opportunity Statement: It is the policy of High Country Bank not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as "protected veterans." It is also the policy of High Country Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Furthermore, the company will provide qualified applicants and employees who request an accommodation due to a disability with reasonable accommodations, as required by law.

High Country Bank prohibits harassment of employees and applicants because they are individuals with disabilities or protected veterans. High Country Bank also prohibits retaliation against employees and applicants for filing a complaint, opposing any discriminatory act or practice, assisting or participating in any manner in a review, investigation, or hearing or otherwise seeking to obtain their legal rights under any Federal, State, or local EEO law requiring equal employment opportunity for individuals with disabilities and protected veterans. Prohibited retaliation includes, but is not limited to, harassment, intimidation, threats, coercion or other adverse actions that might dissuade someone from asserting their rights.

As CEO of High Country Bank, I am committed to the principles of affirmative action and equal employment opportunity. In order to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company, Mercedes Jones has been assigned Vice President of Human Resources duties for High Country Bank. One of the Vice President of Human Resources' duties will be to establish and maintain an internal audit and reporting system to allow for effective measurement of High Country Bank's programs.

In furtherance of High Country Bank's policy regarding affirmative action and equal employment opportunity, High Country Bank has developed a written Affirmative Action Program (AAP) which sets forth the policies, practices and procedures that High Country Bank is committed to in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and qualified protected veterans is accomplished. This AAP is available for inspection by any employee or applicant for employment upon request between 9:00am - 5:00pm at the Human Resources department. Any questions should be directed to me, your supervisor, or Mercedes Jones, Vice President of Human Resources.

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Nicole Stotler

CEO

High Country Bank

July 1, 2025