Branch Sales Manager at Your Home Improvement Company, LLC – Boise, Idaho

Summary:

The Branch Sales Manager (BSM) will be responsible for driving sales performance and achieving metrics within the branch. This role involves hiring and managing a team of Sales Representatives, assigning leads, providing on-the-ground coaching, and resolving customer issues. The BSM will foster a high-energy, results-oriented environment to maximize branch productivity and customer satisfaction.

Essential Functions:

· Achieve and exceed branch sales targets and performance metrics, including but not limited to staffing, yield and net bookings.

· Hire, manage, train, mentor, and motivate Sales Representatives to enhance their sales skills and overall performance.

· Assign leads to Sales Representatives based on experience and territory, ensuring equitable distribution for maximum effectiveness.

· Conduct ride-alongs with Sales Representatives to provide real-time coaching, feedback, and support.

· Oversee and facilitate cleanup of customer holds and resolve issues with upset customers, ensuring a positive resolution.

· Analyze sales data and performance metrics to identify trends, opportunities for improvement, and areas for coaching.

· Organize and lead regular sales meetings to discuss performance, share best practices, and foster team collaboration.

· Collaborate with marketing and operations teams to ensure alignment with branch goals and customer needs.

· Other Duties as assigned by Regional Sales Manager.

Skills, Knowledge, and Abilities:

· Strong leadership and team management skills with the ability to inspire and motivate sales personnel.

· Excellent communication and interpersonal skills, both written and verbal.

· Proven track record of achieving sales goals and metrics.

· In-depth knowledge of sales techniques, customer relationship management, and territory management.

· Strong analytical and problem-solving skills, with the ability to interpret data effectively.

· Proficiency in CRM software and sales analytics tools.

· Ability to adapt coaching styles to meet the diverse needs of Sales Representatives.

Education and Experience:

· Minimum of 3 years of experience in sales management or a similar role, with a demonstrated record of success.

· Experience in direct sales and team leadership is highly preferred.

Physical Requirements:

· Ability to travel within the branch territory, including conducting ride-alongs with Sales Representatives.

· Must be able to operate standard office equipment and engage in extensive verbal communication.

· Ability to sit for extended periods and perform tasks in various environments, including on-site customer visits.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees for this job.