Customer Service Representative at ARC Document Solutions – Tulsa, Oklahoma

ARC Document Solutions is the largest commercial digital printer and graphics design company in the country. We arelooking for a Part-Time Customer Service Representativeto help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Description:

We are seeking candidates for our vacantCustomer Service Representativerole. TheCustomer Service Repworks directly with the Print Sales and Operations teams by coordinatingand processingorders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers requirementsby performing the following duties:

• Process in-person, phone, electronic, and hard copy work orders
• Front end sales
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Attempt to sell add-on or new services/merchandise to existing and previous customers
• Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
• Enter jobs into computer system/first screen billing invoices
• E-mail or call customer with questions regarding orders, when appropriate
• Note problems with orders for Production Manager
• Consult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situations
• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
• Resolve problems with digital orders or obtains assistance from technical expert
• Follow-up on orders to ensure delivery by specified dates and times
• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Perform other tasks, duties, or functions as directed

Experience and Qualifications:

• High School Degree or equivalent education
• 2 - 5yearsofexperience in an administrative/billing role
• 1+ years of printing/reprographics experience
• Ability to balance multiple priorities in a fast-paced environment and alignoperationsand salesprocesses to achieve business results
• Self-motivated with the abilityto work independently, resourcefully with minimal oversight

This is what we have to offer:

• Excellent Company support and resources
• Excellent Company Reputation because we consistently receive 5-star customer reviews

Toall recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.