Customer Care Administrator - Cardio Partners - Remote at Sarnova – Dublin, Ohio

Position Title: Customer Care Administrator - Cardio Partners - Remote

Req ID: 5307

Location: United States

Remote: Remote

Job Description Overview

Summary:

The Customer Care Administrator is primarily responsible for order entry from electronic, fax and email communications. This position requires an individual who demonstrates customer care through accuracy of orders, a focus on results, and strong follow-up skills in working across many departments on behalf of the customer.

Remote based opportunity. Candidates must currently reside in the United States and have the ability to follow Eastern Time working hours. (8am - 5pm ET)

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. We are a trusted partner to thousands of businesses across the country with more than 32,000 customers worldwide.

Responsibilities

Organizational Impact:

This role is the first step in the journey of delivering customer delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time, promoting satisfied customers leading to growth, retention and advocacy.

Essential Duties and Responsibilities:

• Input customer orders into company systems accurately and efficiently
• Verify order details, including product information, quantities, and pricing\
• Ensure timely order processing to meet delivery deadlines
• Clarify order information or resolve discrepancies working closely with sales, shipping, and inventory teams
• May handle order modifications, cancellations, and returns
• Strive to maintain customer satisfaction while adhering to company policies and procedures

Skills/Experience Required:

• Education: High School Diploma or equivalent
• Data entry proficiency
• Basic computer literacy
• Attention to detail
• Strong communication skills
• Customer service orientation
• Strong attention to detail
• Ability to work efficiently to process orders in a timely manner
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.