Dynamics 365 Customer Service Engineer/System Administrator at Jobgether – United States
Jobgether
United States, United States
Posted on
NewJob Function:Information Technology
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About This Position
Dynamics 365 Customer Service Engineer/System Administrator
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Dynamics 365 Customer Service Engineer/System Administrator in United States.
This role offers the opportunity to support and optimize Dynamics 365 Customer Service operations in a fast-paced, mission-driven environment. You will provide technical administration, troubleshooting, and configuration to ensure the platform runs efficiently and meets organizational needs. The position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with technical teams and end-users. You will work closely with internal stakeholders to resolve complex issues, maintain system documentation, and implement best practices. This role provides exposure to cutting-edge tools, customer-facing IT solutions, and the chance to contribute to impactful federal and enterprise-level initiatives. The ideal candidate thrives in a collaborative environment, balancing independent problem-solving with teamwork, while maintaining high standards of service and technical excellence.
Accountabilities:- Provide Tier 2 support for Dynamics 365 Customer Service users, including troubleshooting, issue resolution, and escalation as needed.
- Administer and configure Dynamics 365 applications, modules, and integrations to ensure optimal performance.
- Investigate and resolve complex technical issues, delivering reliable solutions and guidance.
- Develop and maintain clear documentation for support processes, procedures, and solutions.
- Stay current with updates, new features, and best practices for Dynamics 365 and related systems.
- Collaborate with cross-functional teams to implement improvements and support organizational objectives.
Requirements:
- Minimum 2 years of experience in Tier 2 Dynamics 365 support, with strong knowledge of Dynamics 365 Customer Service (CRM).
- Experience with configuration, customization, and integration of Dynamics 365 applications.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
- Excellent communication and interpersonal skills, with the ability to work independently and in a team.
- Bachelors degree in computer science, information technology, or related field, or equivalent experience.
- U.S. citizenship or permanent residency, with the ability to attain a Tier 4 Public Trust clearance.
- Microsoft Dynamics 365 certification preferred.
- Additional advantage: knowledge of Microsoft Azure, Power Platform, and monitoring tools like Dynatrace or Application Insights.
Benefits:
- Competitive salary and comprehensive benefits package.
- Flexible work arrangements, including remote options.
- Opportunity to support high-visibility federal missions in IT and healthcare.
- Access to advanced tools, technologies, and professional development resources.
- Collaborative culture that values innovation, growth, and quality.
- Career progression opportunities and recognition for high performance.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
United States, United States
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