Pharmacy Technician at American Friends of Mutala – Harare, Harare

Africa Clinical Research Network (ACRN) is an African-led clinical research organization building the next generation of trial capacity across the continent. We work with existing hospitals, research units, and investigators to enable high-quality clinical research—from investigator-initiated studies to late-phase and registration trials—while strengthening local systems, skills, and infrastructure.

ACRN operates as a pan-African site management and research delivery platform, combining strong clinical operations, regulatory expertise, data and digital systems, and quality management. Our model is practical and embedded: we focus on making trials work in real settings, reducing friction for sites, sponsors, and regulators, and delivering reliable, audit-ready data.

We partner closely with governments, regulators, academic institutions, and industry to expand Africa’s role in global clinical research, while ensuring that studies generate local value—through workforce development, institutional strengthening, and improved patient care.

At ACRN, you’ll work on meaningful, complex projects with global impact, alongside a multidisciplinary team that values rigor, accountability, and innovation. We are building something durable, ambitious, and distinctly African—and we are looking for people who want to help shape it.

About the role

Africa Clinical Research Network (ACRN) is seeking a dedicated and detail-oriented Pharmacy Technician to support the Pharmacist of Record in the management of Investigational Products (IP) across our clinical trial sites. This role plays a key part in ensuring that all pharmacy operations are conducted in compliance with Good Pharmacy Practice (GPP), ICH-GCP guidelines, sponsor protocols, regulatory requirements, and ACRN pharmacy SOPs.

The Pharmacy Technician will work under the direct supervision of the Pharmacist, contributing to inventory control, temperature monitoring, documentation management, accountability preparation, and inspection readiness. This position is essential in safeguarding the integrity, organization, and accuracy of pharmacy records.

What you'll do

• Assist with the receipt and verification of investigational products and ancillary supplies.
• Support confirmation of shipment contents and escalate discrepancies.
• Maintain proper labeling, storage, segregation, and organization of IP under Pharmacist oversight.
• Prepare dispensing documentation for Pharmacist review.
• Maintain accountability logs, stock counts, and expiry tracking.

• Conduct daily temperature log checks for all IP storage areas (2–8°C, -20°C, -80°C, ambient).
• Immediately report temperature excursions.
• Maintain organized temperature monitoring records.
• Support alarm checks and preparation of temperature deviation documentation.

• Update inventory tracking tools accurately and in real time.
• Assist with routine and end-of-study IP reconciliation processes.
• Support documentation for IP returns or destruction according to sponsor and regulatory requirements.

• Maintain accurate, contemporaneous pharmacy source documents.
• Ensure completeness of dispensing documentation before filing.
• Maintain version control of logs, templates, and controlled documents.
• Prepare pharmacy files for audits, inspections, and sponsor monitoring visits.
• Support secure archiving of pharmacy records.

• Conduct first-level QC checks on completed logs and accountability documents.
• Verify completeness and accuracy before Pharmacist review.
• Support deviation and CAPA administrative documentation.
• Promptly escalate discrepancies.

• Maintain the pharmacy in a constant state of inspection readiness.
• Support sponsor monitoring visits and regulatory inspections.
• Assist with preparation of responses to audit findings.

• Maintain pharmacy cleanliness, organization, and controlled access.
• Monitor stock levels of pharmacy consumables (labels, syringes, forms, packaging materials).
• Prepare participant visit packs and study-specific materials.
• Assist with administrative tasks during study start-up, amendments, and close-out.

Qualifications

• Diploma or Certificate in Pharmacy Technology from a recognized institution.
• Current registration and good standing with the Pharmacists Council of Zimbabwe (PCZ).

• Experience in a hospital or clinical research pharmacy setting.
• Exposure to investigational product handling.
• Familiarity with temperature monitoring and inventory management tools.
• Basic understanding of GCP and regulatory compliance.

• Strong attention to detail with a high compliance mindset.
• Excellent documentation and organizational skills.
• Ability to work effectively under minimum supervision.
• Strong sense of integrity and confidentiality.
• Ability to manage multiple tasks accurately.
• Clear communication and escalation discipline.