Learning Experience Designer at Actabl Services LLC – Denver, Colorado

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

A Learning Experience Designer plays a pivotal role in the end-to-end lifecycle of product knowledge. This role is responsible for identifying, analyzing, designing, and developing high-quality documentation and innovative training courses for both internal and external audiences.

This person bridges the gap between complex engineering concepts and user-friendly learning, creating everything from technical user manuals and online help systems to engaging e-learning modules and instructional videos. The role’s mission is to ensure that every Actabl user—regardless of technical proficiency—has the resources they need to master our products.

Typical Functions:

• Documentation & Course Authoring: Write, format, edit, and proofread procedural and technical information. Design engaging online course content using text, graphics, and interactive elements.
• SME Collaboration: Work with Actabl Subject Matter Experts (SMEs), engineers, and R&D to gather technical information and translate complex functionality into accessible concepts.
• Information Analysis: Conduct user/task analysis and needs assessments to determine documentation and training requirements.
• Content Maintenance: Research product changes and proactively update application documentation and existing courseware.
• Standards Adherence: Practice established development practices as set forth in the Actabl Corporate Communications Style Guide and adult learning principles.
• Multimedia Creation: Create visual aids for face-to-face sessions and basic multimedia (graphics/videos) for online learning.
• Perform peer reviews to ensure Actabl documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and Actabl quality metrics.
• Effectively use established templates to create and publish documentation.
• Project Planning: Develop documentation plans and development schedules for identified projects to meet product release dates.
• Consultative Support: Advise other departments on user interface (UI) copy and technical writing standards.
• Strategy Implementation: Implement effective learning strategies and documentation methods to meet specific business objectives.
• Style Leadership: Edit/amend the style guide as standards change or create new templates to streamline departmental output.
• Other duties as assigned.

• Experience: 4-6 years of proven experience in technical writing or instructional design, preferably within the SaaS/software industry.
• Education: Bachelor's degree in English, Instructional Design, Communications, or a related field (or equivalent experience).
• Technical Skills: Proficiency in MS Office, Google Suite, and Learning Management Systems (LMS). Familiarity with eLearning authoring tools (e.g., Articulate Storyline, Captivate) and graphic technologies.
• Adult Learning: Strong knowledge of adult learning principles (ADDIE, SAM, etc.) and technical communication processes.
• Portfolio: Must provide exemplary writing samples and/or a portfolio of instructional materials.
• Soft Skills: Strong consultative skills and the ability to make persuasive recommendations based on business rationale.
• Ambiguity Management: Proven ability to work in and manage ambiguity, creating solutions where no process previously existed.

• Learning Alchemist: Ability to mix effective teaching methods with technical accuracy for optimal user outcomes.
• Technical Expertise: A solid understanding of SaaS concepts, tools, and platforms. E-learning tools, authoring software, and learning management systems. Proficiency in multimedia creation and web design.
• Data Modeling: Ability to represent complex information in graphical forms that augment textual representations.
• User-Centered Design: Understanding how users interact with both documentation and software interfaces to improve overall usability and accessibility.
• Project Management: Managing the lifecycle of content from inception to delivery, ensuring all quality metrics and deadlines are met.

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

Qualified candidates can expect a salary range of $79,000 - $85,000/year depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance.

We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.