Manager Onsite Service - Employee Benefits at The Standard – Dallas, Oregon

Remote Type: Within Territory
Dallas, TX
Virtual MO
Virtual KS
Virtual IA
Virtual IL
Virtual MN
Time Type: Full time
Requisition ID: REQ006423
Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

You'll oversee and support business growth, profitability, and retention by formulating customer service strategies and ensuring effective staff implementation within the Employee Benefits Sales and Service Office. Collaborate with the Director of Field Service to coordinate service strategies for designated offices that are consistent with the overall vision of the sales organization. Serve as a strategic partner with the Employee Benefits Sales Manager to achieve office objectives, supporting long-term profitability and growth in alignment with divisional goals. Manage facility operations and monitor expenses to ensure efficient performance.

Principal Duties & Responsibilities:

• Lead and motivate your team to ensure appropriate focus on the customer is achieved throughout the customer life cycle. Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery. Support staffs’ advocacy of the customer within The Standard with all key internal partners, including within EB Operations and across ISG including Sales RVPs, Sales Managers and Sales Reps.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers. Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.
• Lead and motivate the Sales Administrative Coordinators to ensure appropriate support of the sales organization. Provide leadership, counseling and training to the Sales Administrative Coordinators to meet accuracy and production goals. Manage and monitor RFP process through Salesforce.
• Invest in and develop your team; create a performance based, incented workforce, contribute to the setting of strategy and policy of Employee Benefits Division, reflect corporate philosophies and stature. Responsible for the selection, development, motivation, appraisal and salary recommendations of reporting subordinates. Contribute to the company’s progress in affirmative action.
• Audit and monitor individual and office results frequently and, in partnership with the Director, Field Service and Employee Benefits Sales Manager, redirect strategies as needed to meet financial objectives for profit and growth.
• Travel to satellite offices as needed to ensure process consistency and staff engagement.
• Administer operation of facility, including leases, expense allocations, banking, local vendors, furniture, equipment, systems and office relocation. Monitor office budget results and readdress expense allocations if appropriate.

* Ability to work Central Time Zone hours is a requirement of the role. *

Skills and Background You'll Need

Education: Bachelor’s degree required.

Experience: 5+ years' experience leading a team in the Employee Benefits Insurance industry required.

Travel: You will be required to travel in your territory (central area) for client satisfaction visits and employee visits.

Professional certification required: Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.

Other: Personal automobile is available for business use with adequate insurance and a safe driving record.

Key Behaviors of a Successful Candidate

• Engaging Hearts & Minds: Creates a team identity and builds momentum toward a shared purpose.

• Strategic Visioning: Considers different future scenarios, opportunities and risks to generate operational plans that align with the business unit/function’s strategic vision.

• Developing People: Delivers both individual and group feedback to support ongoing development and overall department performance.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$87,250.00 - $139,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

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