Customer Success Associate at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Associate in United States.

This role is the operational backbone of customer delivery within a fast-growing AI-driven SaaS environment focused on workforce transformation. You will act as the primary execution partner for enterprise customers, ensuring onboarding, implementation, and program delivery run smoothly from start to finish. Working closely with customer stakeholders, you will translate strategic plans into structured, high-quality execution while maintaining speed, consistency, and scalability. You will be responsible for driving adoption, removing friction, and ensuring customers achieve value quickly and reliably. This is a highly hands-on, customer-facing role where precision, ownership, and strong coordination skills are essential. You will also contribute to building scalable, AI-enabled workflows that improve how customer programs are delivered at scale.

• Own end-to-end execution of customer onboarding and program delivery, ensuring deployments launch on time and meet defined success criteria.
• Coordinate across internal and external stakeholders to manage timelines, resolve blockers, and ensure smooth delivery of customer commitments.
• Support customer adoption and engagement by guiding users through key milestones and ensuring consistent progress toward outcomes.
• Act as the day-to-day operational point of contact for customers, handling execution details and ensuring a seamless delivery experience.
• Identify opportunities to improve delivery processes and contribute to building scalable systems, templates, and AI-enabled workflows.
• Collaborate cross-functionally with Sales, Product, Support, and Customer teams to ensure alignment and successful execution.
• Monitor risks in delivery and proactively escalate or resolve issues to maintain quality and speed of execution.

Requirements:

• 2+ years of experience in customer success, implementation, onboarding, or program delivery roles in a SaaS environment.
• Proven ability to manage multi-stakeholder projects with strong execution discipline and attention to detail.
• Experience working in fast-paced, ambiguous environments requiring structure, prioritization, and ownership.
• Strong communication skills with the ability to manage customer-facing conversations clearly and confidently.
• Demonstrated ability to use AI tools or automation platforms to improve workflows and increase productivity.
• High level of accountability with a track record of closing loops and delivering consistent results.
• Strong organizational skills and ability to manage multiple customer programs simultaneously.

Benefits:

• Competitive compensation aligned with experience and responsibilities.
• Remote-first work environment with flexibility and autonomy.
• Opportunity to work at the intersection of AI, SaaS, and enterprise customer transformation.
• Career growth in a fast-scaling organization with exposure to advanced AI-driven workflows.
• Collaborative, high-performance culture focused on innovation and continuous improvement.
• Access to cutting-edge tools and AI systems as part of daily work.
• Inclusive workplace with equal opportunity employment practices.