Junior Service Desk Analyst at RLDatix – South Richmond, England

Junior Service Desk Analyst | IT Operations | London | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver them.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Londonbased Junior Service Desk Analyst to join our IT Operations / Service Desk team, so that we can continue to provide responsive, peoplecentred IT support to our UK employeesThe Junior Service Desk Analyst will act as a first point of contact for colleagues experiencing IT issues, working closely with the wider IT team to resolve problems, keep systems running smoothly, and deliver a positive support experience across the business.

How You’ll Spend Your Time

• Responding to IT support tickets using our service desk system to troubleshoot and resolve firstline issues
• Supporting colleagues in person in the London office, particularly during and after our office move
• Diagnosing and resolving hardware, software, and access issues across Windows (and occasional Mac) environments
• Using tools such as Microsoft 365 and Azure Active Directory to manage user access, devices, and daytoday support tasks
• Escalating issues appropriately and collaborating with the wider IT team to ensure timely and effective resolution

What Kind of Things We’re Most Interested in You Having

• Earlycareer or entrylevel experience, which could include your first or second fulltime role, or a relevant degree or qualification
• A genuine interest in technology and problem solving, with a desire to learn and grow within an IT function
• A basic understanding of IT fundamentals, such as operating systems, troubleshooting approaches, or user support (we don’t expect you to know everything)
• Confidence communicating with colleagues and the ability to stay calm and reassuring when issues feel urgent
• Willingness to ask for help, take feedback on board, and be coached as you develop your skills
• Ability to commute to our Central London office, with an expectation of being in the office around four days per week, especially while learning the role
• A collaborative, proactive mindset, combined with the confidence to work independently when needed

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Programme (EAP) for confidential support, and Loyalty Awards for longservice employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.