Account Associate at PureSpectrum – Rochester, New York

Who We Are:PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.
The Opportunity:PureSpectrum is seeking an energetic and self-motivated Account Associate that can work with our customers to help nurture new and existing relationships. In this role, you will be responsible for supporting and managing a defined territory with a revenue quota focused on growth and retention.
This role requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment. You will have the opportunity to build critical knowledge and skills across various responsibilities that include sales, customer service, sample management, and reporting. This role will report to a senior leader within the Client team, with the final reporting structure to be confirmed based on the candidate's experience and organizational alignment.
This position follows a hybrid schedule (3 days on-site) at our Rochester office.
Your Responsibilities:

• Work closely with the Services team managing customer projects
• Become familiar in our tools, tech and best practices to support our customers
• Develop a basic understanding of market research and consumer insights
• Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate
• Proactively support account relationships and provide best client experiences
• Partner with Client Development to onboard new clients and platform users
• Assist and collaborate with Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives

Requirements:

• Bachelor’s degree in a related field or equivalent education/professional experience, a plus
• Excellent and effective verbal and written communication skills
• Well-developed time management and multi-tasking skills
• Solid judgment and autonomous decision-making abilities
• Have a results-oriented mindset with great attention to detail
• A passion for curiosity and a drive to always be learning
• Experience with MSOffice and/or GSuite products

PureSpectrum Perks:PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.
Our benefits include robust medical and dental coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, 401(k) with percentage match, and unlimited PTO and sick time. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.