Customer Service Expert II at Calgon Carbon Corporation – Moon, Pennsylvania

Calgon Carbon | A Kuraray Company is growing—and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.

Position: Customer Service Expert II
Location: Headquarters – Moon Township, PA

Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) – Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.  

Hours of work: Full-time position with hours Monday-Friday 8:30-5:00

The Customer Service Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing.

Duties and Responsibilities (not limited to)

• Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
• Provide material availability and delivery information to sales staff, customers, etc.
• Facilitate necessary communication to ensure order confirmation (material availability and credit)
• Secure information for creation and maintenance of customer master files and price condition records in SAP
• Provide freight quotes to customers for LTL shipments using the company’s FDS tool
• Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
• Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
  

Qualifications

• A high school diploma or equivalent certification is required
• 2-3 years of sales and distribution or customer service experience is required
• SAP experience is required
• Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
• Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
• International/Export Customer Service experience with clear understanding of Incoterms 2010 / 2020 preferred
• Fluency in Spanish preferred

About Calgon Carbon

At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we’ve been at the forefront of developing cutting-edge technologies and solutions to meet the world’s evolving air and water purification needs.

Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.

In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.

Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran