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What is the role of a Specialist, oxio Technical Support at Jobgether?

The Specialist, oxio Technical Support position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Specialist, oxio Technical Support job located?

Canada Creek, Nova Scotia, B0P 1V0, Canada

What type of employment is offered for this Specialist, oxio Technical Support role?

Full-time or part-time position

What is the expected salary for this Specialist, oxio Technical Support job?

Compensation will be discussed during the hiring process.

Specialist, oxio Technical Support job near me in Canada Creek, Nova Scotia at Jobgether

Specialist, oxio Technical Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Specialist, oxio Technical Support in Canada.

This role is a key customer-facing technical support position within a fast-growing telecommunications environment, focused on delivering high-quality service and resolving complex customer issues efficiently. You will act as the primary point of contact for customers experiencing technical difficulties, ensuring their concerns are diagnosed, documented, and resolved within defined service levels. The position requires strong troubleshooting abilities across networking and internet services, combined with excellent communication and customer empathy. You will work in a shift-based environment that supports continuous service coverage, including evenings, weekends, and holidays. This is a fully remote opportunity across Canada, ideal for someone who thrives in a fast-paced, high-volume support setting. The role contributes directly to customer satisfaction, retention, and overall service excellence.

Accountabilities:

Provide direct technical support to customers by diagnosing, troubleshooting, and resolving service issues across multiple systems and platforms.
Own and manage customer incidents end-to-end, ensuring resolution within SLAs and maintaining high service quality standards.
Document customer interactions, technical issues, and resolutions clearly for internal tracking and knowledge sharing.
Manage multiple concurrent customer conversations while prioritizing tasks effectively in a high-volume environment.
Collaborate with internal teams to escalate and resolve complex issues, ensuring seamless end-to-end service delivery.
Conduct root cause analysis on recurring issues and contribute to continuous improvement initiatives.
Monitor service updates and proactively communicate with customers regarding incidents or changes affecting their services.
Participate in training sessions and stay updated on new tools, systems, and technologies.
Support operational improvements by identifying inefficiencies and suggesting process enhancements.

Requirements

2+ years of experience in a technical support or customer-facing IT support role.
Strong understanding of internet technologies, networking standards, and connectivity troubleshooting.
Experience using collaboration and support tools such as Slack and Google Workspace.
Familiarity with ticketing and incident management systems such as Jira, Remedy, or Confluence is an asset.
Strong problem-solving skills with the ability to work independently under pressure.
Excellent communication skills with a strong customer service orientation and empathetic approach.
Ability to manage multiple priorities in a fast-paced, shift-based environment.
Fluency in English and French (spoken and written) is required.
Positive attitude, curiosity, and willingness to continuously learn and improve.
Ability to remain calm and effective in high-pressure or service-critical situations.

Benefits

Fully remote work across Canada
Competitive compensation aligned with experience
Shift-based scheduling with exposure to diverse operational environments
Opportunity to work in a fast-growing telecommunications organization
Continuous learning and training on new technologies and tools
Inclusive and collaborative team culture focused on support and knowledge sharing
Career growth opportunities within technical support and broader operations teams
Strong focus on employee wellbeing, diversity, and inclusion
Exposure to real-time incident management and advanced troubleshooting scenarios.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Specialist, oxio Technical Support in Canada Creek, Nova Scotia at Jobgether

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