Project Management Portfolio Manager at Gifthealth Inc – Columbus, Ohio

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Reporting to the Vice President of PMO, the Project Management Portfolio Manager oversees a portfolio of strategic and operational projects, ensuring alignment with organizational priorities and successful execution. The Portfolio Manager optimizes delivery, maintains visibility into timelines, risks, and resource allocation, and acts as a bridge between leadership and execution teams to ensure initiatives are completed efficiently, on time, and within scope, with a focus on continuous improvement, scalability, and operational excellence

We are seeking a Project Management Portfolio Manager to oversee portfolio governance, including project intake and prioritization, while driving cross-functional coordination and enterprise change management to support adoption of initiatives. This position plays a critical role in project management, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Manages the project portfolio, ensuring all initiatives align with business priorities, timelines, and strategic objectives, and supports leadership in refining portfolio strategy
• Leads portfolio-level change management, driving adoption of new processes and systems while assessing impacts and preparing stakeholders
• Oversees the project intake process, evaluating and prioritizing new initiatives and enforcing governance standards and decision-making frameworks
• Maintains centralized, accurate portfolio data, ensuring quality and consistency across systems and enabling data-driven decisions through reporting and analytics
• Monitors portfolio health, tracking timelines, budgets, and outcomes, and delivering clear dashboards and reports to executives and stakeholders
• Identifies and manages portfolio-level risks and dependencies, ensuring effective mitigation strategies
• Supports resource planning and prioritization across projects to optimize capacity and efficiency

Qualifications

• Education:
• Bachelor’s degree in business, operations, healthcare, or related field OR equivalent experience (Required)
• MBA or advanced degree (preferred)
• Licensure/Certification: PMP (Project Management Professional), Agile Certification, or similar (Preferred)
• Experience:
• 5+ years of experience in project, program, or portfolio management (Required)
• Proven experience managing multiple projects or a portfolio of initiatives in a PMO or similar environment (Required)
• Experience implementing and operating within PMO governance frameworks, including project intake and prioritization (Required)
• Demonstrated experience leading change management initiatives and driving organizational adoption (Required)
• Experience working cross-functionally and partnering with stakeholders at multiple levels of the organization (Required)
• Experience tracking project performance, risks, and dependencies, and reporting to leadership (Required)
• Experience with resource planning and managing competing priorities across initiatives (Required)
• Healthcare, pharmacy, or logistics experience (Preferred)
• Experience in high-growth or startup environments (Preferred)
• Experience implementing automation or process optimization initiatives (Preferred)
• Experience with systems like Zendesk, BestRx, or similar platforms (Preferred)
• Knowledge, Skills, & Abilities:
• Knowledge of portfolio and project management methodologies (Agile, Waterfall, hybrid); PMO governance frameworks and best practices; change management principles and methodologies (e.g., ADKAR, Prosci); risk management and mitigation strategies; resource planning and capacity management; data analysis, reporting tools, and dashboarding (e.g., Excel, BI tools (Required)
• Knowledge of pharmacy operations, logistics, or healthcare compliance; automation and AI-driven workflow optimization; financial management, budgeting, and ROI analysis (Preferred)
• Strong leadership and cross-functional collaboration skills (Required)
• Effective communication and stakeholder management skills (Required)
• Strategic thinking and prioritization skills (Required)
• Change management and stakeholder adoption skills (Required)
• Problem-solving and critical thinking skills (Required)
• Organizational and time management skills (Required)
• Process improvement (Lean, Six Sigma) skills (Preferred)
• Technical aptitude (systems integration, automation tools) skills (Preferred)
• Executive-level presentation and storytelling skills (Preferred)
• Ability to align projects with business strategy (Required)
• Ability to influence without direct authority (Required)
• Ability to manage multiple initiatives in a fast-paced environment (Required)
• Ability to drive organizational change and adoption (Required)
• Ability to identify risks and proactively mitigate issues (Required)
• Ability to scale processes in high-growth environments (Preferred)
• Ability to think strategically with execution focus (Preferred)
• Ability to interpret complex data and translate insights into action (Preferred)

Work Environment

• Location: Hybrid
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Pharmacy Operations, Engineering, Operational Excellence, Compliance, and Quality, teams. This role may also have meetings with external vendor and automation partner representatives.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams.

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.