Regional Operations Manager at Guaranteed Truck Service – Phoenix, Arizona

Regional Operations Manager Guaranteed Truck Service Opportunity Summary:

The W. W. Williams Company is seeking a dynamic, strategic, and execution focused Regional Operations Manager to implement operations programs and best practices by partnering with local and divisional management to ensure support for Guaranteed Truck Service business units. It will be your responsibility to ensure superior account management including high quality, on-time service, and customer satisfaction, while achieving business and financial goals. Plan and direct all team Service Operations activities for assigned location(s), to exceed company expectations. Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. This position reports to the Vice President of Guaranteed Truck Service.

Candidate Profile:

• 5+ years of multi-unit or regional leadership experience in mobile fleet maintenance, on-site fleet service or heavy-duty commercial truck service.
• Experience partnering with customer representatives and internal operational personnel to develop and demonstrate solutions to resolve customer problems and win business.
• Demonstrated ability to manage multi-unit P&L, drive revenue growth, and scale operations.
• Working knowledge of preventive maintenance programs, DOT inspection compliance and corrective repair operations for Class 4-8 diesel fleets.
• Demonstrated ability to coach branch managers, field supervisors and technicians to performance without assuming direct operational control.
• Track record supporting or executing new service location launches, including ramp-to-productivity planning and technician onboarding.
• Familiarity with CRM, FSM, and analytics platforms (e.g., Salesforce, Tableau, Karmak)
• Bachelors degree (B.A) from a four-year college or university; or 5+ years related experience and/or training; or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Willingness to travel regionally (up to 40%).

Core Competencies:

• Demonstrated ability to identify and develop new business opportunities within an assigned region, including supporting PM agreement acquisition, influencing fleet decision-makers and partnering with the sales organization to accelerate account conversion and revenue growth.
• Contributes knowledge of Guaranteed Truck Service activities to help formulate Branchs business forecast and annual marketing plan, maintaining a good feedback loop to Branch personnel to allow for adjustments as required.
• Review branch operating results monthly against plan and prior year. Lead structured performance conversations with branch leadership focused on variance diagnosis and corrective action.
• Plans for and enforces the adherence to company policy by personnel in the Department to assure compliance with internal and external safety, environmental and fiscal standards, especially as related to regulations and training specific to the area of power generation.
• Participates in establishing long-range company goals, objectives and/or strategies, and communicates them to the teams for branch integration.
• Analyzes activities, costs, operations, and/or forecast data to determine departments progress toward corporate initiatives.
• Recommends and implements corrective action or procedural changes based on findings of above analyses. Monitors these changes to ensure continuous improvement.
• Reviews and approves equipment purchases (specs/costs/timeframes), negotiates with local providers of services and/or repairs to keep equipment expenses within budgets.
• Hire, promote and mentor employees, process performance reviews, assign and evaluate work, set pay, handle disciplinary actions up to and including terminations, following established delegation of authority guidelines.
• Knowledge of Microsoft Office Suite, SharePoint and Salesforce contract management systems.

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nations largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.