Kennel Manager at Nash County Animal Hospital – Nashville, North Carolina

Position Overview

The Kennel Manager at Wags East Pet Resort & Spa plays a key role in creating a safe, organized, and positive environment for both pets and team members. This position leads the day-to-day kennel operations by guiding staff, coordinating daily workflow, and ensuring consistent care, cleanliness, and safety standards are upheld. The Kennel Manager supports team development, helps maintain a well-run stocked facility, and stays attentive to the overall wellbeing of pets in our care. This role also contributes to a smooth client experience by supporting communication around boarding stays. It’s a hands-on leadership position that helps keep the kennel running efficiently while fostering a supportive and team-oriented atmosphere.

At Wags we provide fun and stimulating doggy daycare, full service all breeds grooming and dog boarding in our spacious kennels and suites. The professional dog lovers at Wags East Pet Resort are dedicated to providing the care and compassion pets deserve.

Ideal Candidate:

• Strong communication skills to collaborate with multidisciplinary teams
• Possesses an exceptional attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Takes responsibility for work and completes work accurately and timely
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities

• Ensure all pets receive proper daily care (feeding, cleaning, exercise, monitoring health); monitor for signs of illness, injury, or stress and report concerns promptly; maintain safe handling practices for all animals and ensure vaccination and boarding requirements are followed
• Supervise and support kennel staff in daily responsibilities; train new team members on protocols and expectations; delegate tasks and ensure completion and address performance concerns and provide coaching
• Oversee kennel flow including check-ins, boarding assignments, and capacity; ensure proper scheduling and staffing coverage; maintain organization of kennel areas and supplies and assist team as needed to support daily workload
• Enforce cleaning and sanitation protocols; ensure kennels, play areas, and common spaces are clean and odor-free and monitor equipment and facility needs; report maintenance issues
• Monitor inventory levels of food, cleaning supplies, and kennel materials; communicate ordering needs to leadership and ensure proper use and storage of supplies
• Ensure team adherence to protocols and procedures and maintain accurate records as required

Education and Experience

• Veterinary or Pet Resort experience preferred

Perks and benefits include:

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.