Service Automotive Dispatcher in Colorado Springs, Colorado at Perkins Motors Colorado Springs
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Job Description
Automotive Service Dispatcher
Join our dynamic team as an Automotive Service Dispatcher, where your organizational skills and customer service expertise will play a vital role in ensuring smooth operations within our service department. We are committed to providing exceptional service to our clients and fostering a collaborative, growth-oriented work environment.
Key Responsibilities:
- Assign work orders to technicians based on skill set, availability, and workload
- Monitor progress of repairs and maintenance to ensure timely completion
- Maintain accurate records of service activities, parts, and customer interactions
- Collaborate with service advisors, technicians, and management to resolve any issues that arise
- Ensure compliance with safety and quality standards in all service operations
Skills and Qualifications:
- Proven experience in automotive service or dispatching roles preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of automotive repair processes and terminology
- Ability to work under pressure and handle multiple priorities
- Proficiency with computer systems and service management software
- Valid driver’s license and clean driving record
We offer a supportive work environment that values teamwork, continuous learning, and professional development. Join us to be part of a company dedicated to excellence in automotive service and customer satisfaction.
Requirements:- 2+ years experience in an automotive shop (tech, advisor, or dispatcher)
- Strong understanding of repair orders and shop workflow
- Ability to assign work based on technician skill and efficiency
- Good multitasking and organizational skills in a fast-paced environment
- Basic automotive knowledge (diagnostics, labor times, common repairs)
- Experience with shop management software (preferred)
- Strong decision-making and problem-solving ability
- Reliable, assertive, and able to manage technician workload effectively