Patient Experience Representative - Part Time at Getlabs – Remote
Getlabs
Remote
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NewJob Function:Customer Service
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About This Position
Patient Experience Representative - Part Time
Getlabs is the leading platform for at-home diagnostics.
Healthcare organizations use Getlabs to send mobile phlebotomists to patients homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs mission is to save lives by expanding access to diagnostics for everyone.
As a Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. Your primary responsibility will be handling inbound calls. We are looking for someone who is comfortable talking on the phone and genuinely enjoys it. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met.
Your PT schedule will be Mon-Fri, 6am-12pm, PST (one day will be 6am-11am)
The pay is $17/hr and non negotiable
At Getlabs, you will:- Ready appointments for our mobile phlebotomist
- Handle inbound calls from patients and partners
- Coordinate with doctors and physicians to retrieve lab orders
- Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
- Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
- Performance expectations include completing 12 appointments per hour with fewer than 5 errors per month
- 2+ years of customer-facing experience with medical experience
- Tech-savvy, efficient, and self-motivated.
- Able to maintain a minimum of 12 tickets per hour with high-quality work.
- Empathetic, proactive, and takes pride in helping people resolve issues
- Experience processing or reading lab orders
- Ability to adapt in a rapid growth environment
- Strong problem solving skills
- Personable and love speaking with others via phone, text, email, and chat
- While our teams work remote, you must have a quiet place to work and reliable internet
- $17/hr
- Flexible schedule
- Paid time off
- A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!
Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
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