Medical Receptionist/Front Desk- FQHC-PC at Children Service Center – Wilkes-Barre, Pennsylvania

We are seeking a courteous, organized, and culturally sensitive Front Desk Medical Receptionist to join our team at a Federally Qualified Health Center (FQHC). In this role, you will be the first point of contact for our patients, helping to create a welcoming environment while supporting access to high-quality, comprehensive primary care services. The ideal candidate will be committed to serving diverse populations and ensuring equitable access to care.

Key Responsibilities:

• Greet patients and visitors in a professional and compassionate manner
• Check-in and check-out patients, verifying demographic and insurance information
• Collect co-pays, payments, and provide receipts as needed including sliding scale
• Schedule, confirm, reschedule, and cancel appointments using EHR system
• Answer and route incoming calls, respond to messages, and provide information regarding services
• Maintain accurate, up-to-date patient records in compliance with HIPAA and clinic policies
• Verify insurance eligibility, including Medicaid, Medicare, and sliding fee scale documentation
• Assist patients with registration paperwork and translation support as needed (if bilingual)
• Collaborate with medical assistants, case managers, and providers to coordinate patient flow
• Support patients with referrals, authorizations, and other administrative tasks as directed
• Ensure reception area is clean, organized, and stocked with relevant information and forms
• Uphold the mission and values of the health center, emphasizing equitable and culturally competent care

Working Conditions:

• Outpatient clinic setting
• Frequent interaction with patients, families, and healthcare team members
• Requires sitting, standing, and use of office equipment for extended periods

The Conyngham Primary Health Care Center creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include:

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($100 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the “Calm App”
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!

• Additional Benefits:
  • Phone Plan Discounts & Online Shopping Discounts
  • Workplace Banking Program Benefits
  • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a “Great Place to Work” in 2025-2026!**

Qualifications:

• High school diploma or equivalent required; additional training in medical administration preferred
• At least 1 year of front office experience in a medical setting, preferably in a community health or FQHC environment
• Experience working with underserved and diverse patient populations strongly preferred
• Proficiency with Electronic Health Record (EHR) systems; experience with eClinicalWorks, NextGen, SmartCare, or similar systems is a plus
• Strong communication skills, both verbal and written
• Bilingual (e.g., English/Spanish) preferred or as required by patient population
• Knowledge of Medicaid, Medicare, managed care plans, and sliding fee scale processes
• Professional, empathetic, and patient-centered approach to customer service
• Ability to manage multiple priorities in a fast-paced clinical environment
• Other duties as required