Change Management Specialist at Salute – Leesburg, Virginia

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Change Management Specialist to join our team and drive our relationships with hyperscale clients to new heights.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.

• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.

About the Role

The Change Management Specialist is responsible for guiding and supporting the organization through changes to processes, systems, or assets. 

A. Organizational Directives 

1. Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs) and defines/develops processes to work inside of COMPASS’ systems (Ticketing system/EnCompass/Upkeep) as well as future platforms (e.g. EnCompass, etc.) 

1. Create high quality error elimination procedures and content in support of Compass’ Operations and Growth. 

1. Contribute to the corporate technical documentation style, voice, and requirements 

1. Interact with subject matter experts to compile comprehensive, user-centric content 

1. Keep abreast of trends and technology in technical communication with an eye to implement them at Compass datacenters 

1. Ensure the successful completion and acceptance of all procedures 

1. Research tools and methodologies to advance the quality of content and its production 

1. Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines. 

1. Organizing and prioritizing tasks and have exceptional analytical skills. 

1. Managing multiple projects and deliverables. 

1. Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle. 

B. Researching and learning new technologies in Technical Communications. 

1. Learn about data centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE 

1. Sets and defines standards for communication to ALL clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels 

1. Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in EnCompass in real time 

1. Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems) 

1. Develops, plans, and collaborates with the CoE team on creating consistent, relevant and uniform reports for customers and internal requirements. 

1. Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms. 

C. Success factors & Matching Measurements 

1. ALL Changes will be tracked in the ticketing system and enCompass and have associated MOPs/SOPs/EOPs. 

1. All Generic EEPs (MOPs/SOPs/EOPs) will be entered into the enCompass platform and will be used by all Execution Pillars. 

1. All potentially customerimpacting change across all facilities will be effectively communicated to clients in advance, per policy in customer guide, with a mechanism to track and report monthly. 

1. All assets, across all facilities will be entered into enCompass with associated reporting per direction of Customer Success CoE Head. 

1. All Execution Pillars will have an effective process for using enCompass and capturing prescribed metrics in real time (in process) on all platforms (Cooling/Power/Generator/Fire Systems etc.). 

1. Keeping timely creation schedule by maintain a low backlog of procedures to write 

1. Maintain and review procedures under a defined revision calendar. 

D. Behavioral Characteristics 

1. Culture Carrier – Embraces Compass’ Core Purpose and Core Convictions and works to permeate throughout the Operations organization. 

1. Collaboration – Works collaboratively with other CoE’s and Operations teams at large such that the creation of reports and adherence to reporting is practical, realistic and achievable. 

1. Collaboration Skills – Uses collaboration skills to work with others, especially other CoE functional leads, such that sufficient level of interface occurs between CoE functional leads for the creation of practical, realistic and implementable reports, processes and policies. 

1. Continuous Improvement – Remains engaged at meetings and when collaborating with others. Remains positive and strives consistently to find, suggest and lead others toward constant improvements related to Change Management, Client Notifications, Effective use of ticketing systems and overall Customer Success. 

E. Physical Requirements: