Technical Support & Sales at QA1 Precision Products – Lakeville, Minnesota

The Career:

Are you passionate about high-performance vehicle suspension systems and dedicated to providing outstanding customer service? We’ve got your dream job! QA1 is seeking a motivated and customer-focused Technical Support and Sales Representative to join our Lakeville, Minnesota based team. In this role, you’ll combine your enthusiasm for our products with your commitment to helping customers by offering expert technical support, processing orders, and building strong relationships. From resolving technical challenges to educating consumers on the companies amazing products, you’ll play a key role in delivering top-notch service and contributing to QA1 continuing to be an industry leader in high-performance suspension components for motorsports and industrial markets. The ideal candidate will have a strong foundation in vehicle suspension systems, whether gained through professional experience or hobbies. The perfect candidate will bring a blend of experience, enthusiasm, and a positive attitude to support QA1's commitment to delivering exceptional customer service and innovative product solutions.

What You Will Do:

• Provide technical assistance and product information on vehicle suspension systems and QA1 products to end users and dealers via phone and email.
• Process customer orders through multiple channels (i.e., phone, email, fax, electronic data interface).
• Share product cross-reference information, current pricing, and delivery details with customers.
• Communicate with the production team to obtain relevant ETA and delivery updates for out-of-stock items.
• Develop an in-depth knowledge of QA1 products and services, as well as the automotive industry.
• Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
• Maintain accurate customer interaction records, contacts, orders, and RMAs in the company ERP system.
• Identify new opportunities and qualify them before passing them to account managers.
• Travels and attends company events and trade shows as needed.
• Performs other related duties as assigned.
• Periodically attend and represent QA1 at trade shows, company events, and customer visits to engage with stakeholders and promote products.
• Other duties as beneficial to the success of QA1.

The Critical Skills and Experience You’ll Need:

• High school diploma or equivalent; advanced education including in technical specialty preferred.
• 4+ years of related experience and/or training in vehicle suspension systems; we encourage candidates with experience from automotive parts retailers, dealerships, or similar settings to apply. We also welcome QA1 product enthusiasts who have gained knowledge through personal hobbies or self-directed learning.
• Knowledge in Mopar, Auto-Cross, and/or Street Truck applications a plus.
• Passion for American muscle car industry.
• Demonstrated excitement for the QA1, Detroit Speed & Engineering, and Speedtech Performance products.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Ability to communicate effectively and professionally with internal and external parties.
• Strong out-of-the-box problem-solving skills, with the ability to think creatively and approach challenges from innovative angles.
• Proactive, positive attitude, and collaborative approach to challenges.
• Strong communication skills (oral, written, listening) and ability to build rapport internally and externally.
• Customer centric and detail oriented.
• Demonstrable technical proficiency with Microsoft Outlook and capable of quickly training and becoming proficient with other Microsoft application and QA1’s ERP system (Syteline).
• Ability to work effectively with a diverse team and align with QA1’s values.

The Company

QA1 is a privately held leader in performance shocks, steering and suspension systems, composite driveshafts, rod ends and related components for the motorsports and industrial markets. With multiple U.S.-based manufacturing facilities equipped with state-of-the-art technology, we are committed to delivering high-quality products that meet the demanding standards of our customers.

Our core values: Create Solutions, Earn It, People Centric, Do the Right Thing - guide everything we do, shaping our products, customer interactions, and internal collaborations. These principles shape a culture that provides premium performance at competitive pricing, while continuously innovating to solve complex challenges. With a focus on long-term relationships, we prioritize customer interests and deliver reliability and credibility.

Our team of over 230 individuals includes passionate racers, automotive enthusiasts, and experts from a variety of industrial fields, fostering a dynamic and collaborative workforce who work together across multiple brands and locations to create high-quality products and deliver great experiences for our customers. Team QA1 includes the people behind our brands: QA1, Detroit Speed & Engineering, Speedtech Performance, and Proforged. While each brand serves a distinct purpose in the market, internally we are united by shared values, goals, and a commitment to doing the right thing.

Our work environment is more than just task-oriented; it is a place where we support each other, have fun, and recognize that every contribution is essential to our collective success. We are not just a company; we are a close-knit, high performing team dedicated to delivering exceptional experiences for our customers and one another.

The Rewards:

At QA1, we recognize that high-performing teams deserve exceptional rewards. That is why we offer a comprehensive benefits package designed to keep our team members motivated and focused on achieving their career goals. We are committed to supporting our team by offering the resources they need to perform at their best and maintain a healthy work-life balance. Our rewards include:

• Work hours: Monday – Friday 8am to 5pm
• Competitive Pay
• Comprehensive Benefits – Medical, dental, life, disability, vision insurance and more
• 401(k) with Company Contribution – Helping you plan for a secure future.
• Paid Time Off – Company-paid days off for holidays and taking time to recharge.
• Wellness Programs & Perks – Programs to keep you in top shape—physically, socially, and financially.
• Development Opportunities – Personal and professional growth opportunities, including education reimbursement, to keep you improving your skills and advancing your career.
• Community Engagement – Opportunities to give back through local and national charity efforts, strengthening the community around us.
• Employee Product Discounts – Enjoy discounts on company products so you can experience our incredible solutions firsthand.
• Additional benefits include – a climate-controlled manufacturing floor, a newly renovated breakroom with on-site canteen offerings, and a relaxed and casual dress code.

Interested or Know Someone Who Is?

If this opportunity and our team-oriented culture align with your career goals, please visit www.QA1.net for more information and to apply. We carefully review every application received. We welcome applications from candidates who are committed to multicultural understanding and enriching our diverse community. To ensure a safe and secure workplace, QA1 conducts criminal background checks and drug screenings for all new hires.