What is the role of a Director, Customer Digital Experience at Jobgether?

The Director, Customer Digital Experience position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director, Customer Digital Experience job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Customer Digital Experience role?

Full-time or part-time position

What is the expected salary for this Director, Customer Digital Experience job?

Compensation will be discussed during the hiring process.

How can I apply for the Director, Customer Digital Experience position at Jobgether?

You can apply directly through the application link provided.

Director, Customer Digital Experience at Jobgether

Director, Customer Digital Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Digital Experience in United States.

This role is a strategic leadership position focused on shaping and executing the digital customer experience across a defined area of a SaaS platform. The Director, Customer Digital Experience will combine hands-on design work with team leadership to improve usability, consistency, and overall experience quality. This position partners closely with Product, Engineering, and other stakeholders to translate customer insights into impactful digital solutions. It requires setting vision, driving cross-functional alignment, and establishing frameworks and standards that scale across the organization. The ideal candidate excels in both strategy and execution, with a proven ability to mentor teams while contributing directly to complex projects. This role offers the opportunity to significantly enhance customer engagement and satisfaction in a fast-growing, purpose-driven environment.

Accountabilities:

Set vision and direction for customer digital experiences within a specific area of the platform
Lead cross-functional initiatives spanning UX research, UI/UX design, workflow design, and product development
Build, maintain, and evolve design frameworks, style guides, reusable patterns, and standards to improve consistency and scalability
Translate customer insights and product data into actionable design improvements and enhanced workflows
Act as a player-coach by directly contributing to priority projects while mentoring and developing team members
Collaborate with Product, Engineering, and other stakeholders to balance user needs, business priorities, and technical constraints
Define and monitor experience quality metrics and integrate them into roadmap and delivery decisions

Requirements:

8+ years of experience in product management, UX, product design, digital experience, or related roles
Strong experience with SaaS and customer-facing digital products
Proven people leadership experience, including coaching and developing high-performing teams
Experience in a player-coach role combining leadership with direct execution
Demonstrated success building or improving UX frameworks, design systems, style guides, or similar standards
Deep understanding of user research, UX/UI principles, workflow design, and digital product best practices
Strong cross-functional collaboration, communication, and organizational influence skills
Bonus: experience leading UX maturity initiatives, working in multi-product/platform environments, or familiarity with usability, adoption, engagement, and CX metrics

Benefits:

Competitive salary range: $177,385 – $200,000 USD + Bonus
Flexible time off and generous parental leave
Comprehensive wellness stipend and work flexibility
Robust learning and development opportunities for career growth
Inclusive and collaborative work environment with Employee Resource Groups
Opportunities to make a meaningful impact in sustainability and clean energy initiatives

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Customer Digital Experience at Jobgether – United States

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