Parts Counter - Heavy Equipment at DYNAMIC EQUIPMENT GROUP – Lakeland, Florida

Parts Counter

We’re looking for a motivated and customer-focused Parts Counter Associate to join our team. In this key role, you’ll be the face of our parts department—working directly with customers in person and over the phone to provide expert assistance, accurate parts fulfillment, and exceptional service. Whether helping walk-ins or managing phone inquiries, you’ll play an important part in ensuring smooth, efficient operations and building long-term customer relationships.

• Key Responsibilities:

  • Greet and assist walk-in and telephone customers with their parts inquiries in a friendly and professional manner.

  • Research and fulfill parts orders, provide estimates, and process requests efficiently.

  • Place daily parts orders with multiple vendors and track order statuses.

  • Receive, organize, and ship customer parts orders accurately and on time.

  • Communicate proactively with customers about order updates, promotions, and special offers.

  • Follow up with customers to ensure satisfaction and identify future needs.

  • Maintain accurate cash handling and credit authorization procedures.

  • Maximize sales by upselling and promoting relevant products.

  • Handle customer concerns tactfully and escalate issues to the Parts Manager as needed.

  • Keep the parts counter clean, organized, and well-stocked.

  • Make outbound follow-up calls and emails to prospects and returning customers.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You will be a great fit if:

You’re a problem-solver with a passion for customer service and strong attention to detail. You thrive in fast-paced environments, enjoy collaborating with others, and are always looking for ways to go above and beyond to exceed expectations.

Required:

• High school diploma or equivalent.

• Previous experience in sales or customer service.

• Solid communication and interpersonal skills.

• Proficiency with basic computer systems.

• Strong organizational skills and ability to multitask.

• Self-motivated and results-driven mindset.

• Positive, team-oriented attitude.

Preferred:

• Bilingual (English/Spanish or other languages).

• Previous experience as a Parts Counter Associate in construction, heavy equipment, or rental industry.

• Familiarity with counter sales or equipment parts systems.

• Excellent customer service and relationship-building

• Problem-solving and critical thinking

• Strong verbal and written communication

• Collaboration and team spirit

• High level of professionalism and integrity

At Dynamic, we believe in fostering a supportive and inclusive work environment. We offer opportunities for professional growth, ongoing training, and the chance to work with a collaborative and high-performing team.

• Competitive pay aligned with your experience
• 3 options of Health Plans to choose from, one heavily subsidized
• Dental, Vision, Hospital Confinement plan and other voluntary ancillary insurances
• 100% company paid TeleHealth, Employee Assistance Program, Paid Life Insurance and Short-Term Disability
• Option to add on Voluntary Life Insurance for self and dependents
• Employee Wellness Program
• 401(k) Plan and Health Savings Account, both matched by the company
• Company paid Holidays and up to 40 hours of your paid time off (PTO) are eligible to be rolled over into the next year
• Employee uniforms (select departments)
• Annual tool and boots reimbursements for those in applicable positions

Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.

Ready to Take the Next Step?
If you're looking to grow your career in a fast-paced, customer-focused environment—apply now and become part of the Dynamic team!