IT Support Specialist at GreenArrow – St. Louis, Missouri

Is This Where You’re Meant To Be?

At GreenArrow, we believe purpose and passion go hand in hand. So ask yourself?is this where you’re meant to be?

As an IT Support Specialist, you’ll play a key role in keeping our teams connected and productive across office and field environments. In this role, you’ll support end users with technical troubleshooting, equipment deployment, and system access while ensuring a seamless technology experience that empowers our workforce. Your work will directly support our mission and contribute to a collaborative, growth-minded environment.

Here, your growth matters. We’re a company that continuously invests in its people—offering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. You’ll enjoy a collaborative, fun environment where life-long relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether you’re based in one of our East or Southeast offices or working remotely from the Eastern U.S., you’ll find belonging, flexibility, and opportunity—backed by competitive compensation, annual bonus potential, and comprehensive benefits.

As our CEO, Lloyd Kuehn, reminds us:

“We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners - our people - who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, you’re joining a community that invests in you and celebrates your growth. We are setting the standard for exceptional leadership and professionalism across our industry.”

That’s what makes GreenArrow more than just a company—it’s a community of collaborators, problem solvers, and growth drivers who believe that doing great work also means doing good work.

If this sounds like the place where your purpose meets your potential—then yes, this is where you’re meant to be.

How You’ll Make An Impact

You will ensure our employees have the tools, access, and support needed to work efficiently by providing hands-on troubleshooting and technical assistance across multiple systems, devices, and locations.

• Serve as the first point of contact for IT support through ticketing system, email, phone, and in-person requests.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Install, configure, and upgrade desktops, laptops, mobile devices, and peripherals.
• Maintain user accounts, permissions, and security settings in Active Directory, O365, and other systems.
• Support VPN, remote access tools, and multi-factor authentication.
• Escalate complex issues to Tier 2/Tier 3 teams when required.
• Monitor system performance and assist with patching, backups, and updates.
• Document issues, solutions, and processes within the ticketing system and knowledge base.
• Provide onboarding and offboarding IT support, including equipment setup and retrieval.
• Maintain inventory of hardware, software licenses, and IT supplies.
• Assist with cybersecurity awareness and compliance initiatives.
• Participate in IT projects, rollouts, and system upgrades.

What You Bring

• Experience providing Level 1 and Level 2 help desk support for end users.
• Ability to troubleshoot Microsoft Office, email, and core business software.
• Hands-on experience deploying laptops and IT hardware.
• Ability to create, modify, and manage user accounts.
• Strong communication and customer service skills with the ability to train end users.
• Willingness to travel approximately 10% for on-site support.
• Ability to document processes, SOPs, and escalation workflows.
• Strong organizational skills and the ability to manage multiple tasks.

About Us

GreenArrow unites exceptional infrastructure services companies across the United States to deliver safer, smarter, and more efficient solutions for our communities. Our family of companies — Midwestern Electric, Kuharchik Construction, Bear Electrical Solutions, Hinson Electric, and Earthbound Electric — are trusted providers of specialized electrical infrastructure services, including the installation and maintenance of traffic signals, streetlighting, and intelligent transportation systems.

Backed by CAI Capital Partners, a visionary private equity firm based in Vancouver with over three decades of experience and more than $1.6 billion invested in founder-led businesses, GreenArrow is expanding organically and through strategic acquisitions. This partnership fuels our shared commitment to innovation, collaboration, and service excellence. CAI was recently named to Inc.’s 2024 List of Founder-Friendly Investors (source).

Learn more at greenarrow.com and caifunds.com.