Bilingual Member Advisor at Hoosier Hills Credit Union – Jasper, Indiana

• Competitive Salary: $22.51 - $33.76, commensurate with experience.
• Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
• A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our members and the community.

• Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency.
• Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual Member needs.
• Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements.
• Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care.
• Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
• Exceed Expectations: Deliver service aligned with HHCU’s Service Promises, prioritizing Member interests.
• Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs.
• Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction.
• Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach.
• Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for Members and align with our organizational goals.
• Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development.

• Educational Background: High school diploma or equivalent required.
• Language Knowledge: Must be fluent in both Spanish and English, with strong verbal and written communication skills in both languages. Ability to translate documents, interpret conversations, and communicate effectively with Spanish-speaking Members and Team Members.
• Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience.
• Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
• Lending Knowledge: Loan training and an understanding of lending principles are preferred.
• Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful.
• Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through.
• Analytical and Judicious: Ability to analyze data and make informed decisions in various situations.
• Relationship Builder: Skill in maintaining positive relationships with management, peers, and vendors.

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