Senior Service Center Coordinator at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Center Coordinator in United States.

This role serves as a critical link between sales operations and distribution activities, ensuring seamless coordination of customer orders, inquiries, and deliveries within a fast-paced industrial environment. You will be responsible for managing end-to-end order processing, resolving complex customer issues, and maintaining strong communication between internal teams and external clients. The position plays a key role in ensuring operational efficiency, customer satisfaction, and compliance with company standards and global procedures. You will also contribute to process optimization initiatives, helping improve workflows, automation, and service quality across the service center function. This is a highly collaborative role that requires strong problem-solving abilities, attention to detail, and the ability to work effectively across multiple stakeholders and systems. It offers exposure to both operational execution and continuous improvement in a global organization.

• Manage customer inquiries, order entry, tracking, delivery updates, and product-related support across multiple channels
• Oversee end-to-end sales order and return order processes, including cross-border transactions and invoicing activities
• Prioritize and coordinate customer purchase orders in collaboration with distribution center teams to ensure timely fulfillment
• Serve as the primary escalation point for complex customer issues and ensure timely resolution of complaints
• Support identification and development of new business opportunities through outreach, lead follow-up, and customer research
• Collaborate closely with distribution centers and cross-functional teams to ensure alignment on operations and best practices
• Participate in and support process improvement initiatives, including automation, system enhancements, and workflow optimization
• Maintain accurate documentation of processes, SOPs, and operational guidelines in collaboration with relevant stakeholders
• Ensure compliance with internal policies, financial controls, ISO standards, and health & safety requirements
• Provide training, guidance, and advisory support to peers and contribute to team capability development

Requirements:

• Bachelor’s degree in a relevant field or equivalent professional experience
• At least 5 years of experience in a customer service, retail, or distribution environment (paint, coatings, or industrial products preferred)
• Strong experience working with ERP systems and standard business software, particularly Microsoft Office tools
• Solid understanding of order management processes, SOPs, and customer service operations
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Ability to communicate effectively with internal teams, customers, and external partners
• Experience training or supporting colleagues in operational processes
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Comfortable working in environments that may include distribution centers and adherence to safety and PPE requirements

Benefits:

• Medical, dental, and vision insurance coverage starting on day one
• Flexible HSA and FSA accounts for healthcare and dependent care expenses
• 401(k) plan with immediate company match and full vesting from day one
• Paid time off including vacation, personal days, and 12 paid holidays annually
• Paid parental leave including 16 weeks for maternity and 4 weeks for paternity leave
• Basic life insurance and short- and long-term disability coverage
• Strong flexibility policy supporting work-life balance
• Inclusive global work environment with strong focus on development and collaboration