Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON at Hotel Equities – Guelph, Ontario

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Division Manager for the Delta Hotels Guelph Conference Center, Guelph, ON.

This position is responsible for overseeing all day-to-day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Supervises Rooms Division operations including Front Office, Housekeeping, Concierge, and Hospitality departments.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Ensures guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement.
• Sets expectations, targets, and objectives.
• Generates projected revenue levels while operating department(s) within budgets.
• Participates in the development of short-term and long-term financial and operational plans for the hotel.
• Establishes and maintains an appropriate level of community involvement.
• Ensures security and safety of the hotel’s assets.
• Remains current on business trends and local activities.
• Maintains good communication and working relationships in all hotel areas and with external customers and suppliers.
• Recruits, manages, trains, and develops the Rooms Division team.
• Contributes to succession planning within the hotel and company.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs to increase guest satisfaction and operational excellence.
• Maintains compliance with all local, state, and federal laws and regulations.
• Ensures hotel policies and procedures are adhered to.
• Assists the General Manager with execution of marketing, sales, and operational activities to meet or exceed the hotel’s business plan.
• Performs all other duties as assigned by management.
• Provides financial information to hotel managers to ensure understanding and compliance.
• Supports other departments to ensure compliance with hotel policies and procedures.
• Ability to utilize and train staff on Front Desk and reservation systems.
• Ability to read, interpret, and accurately forecast business service levels.
• Promotes an open-door policy among all team members.
• Perform in the capacity of any position supervised.
• Participates in the Manager on Duty program.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time with or without notice.

• Ability to read and interpret business records and statistical reports.
• Strong mathematical skills to interpret financial data and prepare budgets.
• Ability to analyze and interpret policies and procedures.
• Understanding of government regulations affecting business operations.
• Ability to make decisions based on reports, data, and experience.
• Strong interpersonal skills to deal with customers, team members, and officials with tact and professionalism.
• Ability to plan, organize, and manage the work of others.
• Ability to multitask and handle frequent interruptions.
• Strong verbal and written communication skills.
• Ability to take full responsibility for managing hotel operations.
• Conflict resolution and problem-solving skills.
• Ability to train, lead, and motivate staff to ensure guest satisfaction.
• Basic to intermediate math skills for calculations and budgeting.
• Strong listening and communication skills in English.
• Coordination skills for managing time, place, and sequence of operations.
• Ability to analyze information and make sound decisions.
• Ability to use computer systems for reservations, room allocation, and assisting Front Desk operations.

• High School Diploma or equivalent.
• Bachelor’s degree or 3+ years of hotel management experience.
• College-level reasoning, math, and language skills.
• Proof of authorization/eligibility to work in the United States.

• Occasional standing, walking, sitting, and use of hands for handling objects or controls.
• Occasional lifting or moving of office supplies up to 20 pounds.
• Ability to climb stairs, reach, talk, and hear.
• Minimal exposure to hazards, though potential exposure may occur.
• Must maintain a neat, clean, and well-groomed appearance.
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  Other:
• The salary range for this position is $63,000 to $70,000 annually.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

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  Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Employee discount
  • Flexible schedule