Clinical Leader - Ultrasound at Neurologica Corp

Clinical Leader, Ultrasound

Travel: This position requires up to 50% travel which may include some weekends

Who We Are

Boston Imaging serves as the U.S. headquarters for Samsung Healthcare’s Ultrasound and Digital Radiography businesses, overseeing nationwide sales, marketing, service, and distribution. Our advanced imaging technologies are trusted by leading healthcare institutions around the world to enhance patient care, improve satisfaction, and increase workflow efficiency.

As part of Samsung Healthcare USA, Boston Imaging works alongside NeuroLogica to deliver Samsung’s full portfolio of imaging solutions, including Ultrasound, Digital Radiography, and Computed Tomography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day.

Guided by a vision to make the world a healthier place, Boston Imaging empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape.

Role Description

Support Ultrasound Sales through management of the Clinical Applications team. Develop Clinical Applications team to deliver exceptional pre- and post-sale clinical support and applications expertise, ensuring consistent high-quality demonstrations, installations and training that differentiate our solutions in the marketplace. This position requires 50% travel.

Key duties and responsibilities, other duties may be assigned:

• Manage the Clinical Applications team to enhance product knowledge, demonstration effectiveness, installation quality, and sales support.
• Improve demo-to-close ratios and overall customer satisfaction.
• Provide continual coaching and real-time guidance to Clinical Applications team during customer demonstrations, installations, and training to ensure consistent messaging, elevated performance, and exceptional customer experience.
• Build and maintain strong relationships with all levels of sales, product development, marketing, operations, and key accounts to ensure consistent clinical performance.
• Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs.
• Deliver high-level demonstrations and product presentations for strategic accounts and KOL engagements in support of Samsung Ultrasound.
• Develop and maintain advanced commercial skills within the Applications team.
• Support sales and dealer training initiatives to ensure strong product knowledge and differentiation from a clinical perspective.
• Collaborate with customer service and sales teams to meet customer training requirements and sales objectives.
• Represent Samsung at scientific meetings and trade shows through clinical presentations and support.

People Leader

• Recruit, hire, onboard, and develop Clinical Application Specialists (CAS).
• Mentor team members virtually, as well as in person, to achieve professional growth and performance goals.
• Create and foster an inclusive culture that develops and retains talent.
• Ensure CAS team maintains certifications, compliance, and product competency.
• Plan resources and schedules to optimize coverage for demos, installations, trainings, and events.
• Manage customer and team escalations promptly and professionally.
• Collaborate with Clinical Education Manager to ensure Applications team is prepared to support all demonstration and training needs.
  

Reporting and Administration

• Provide quarterly clinical metrics that support investment decisions and track CAS productivity.
• Ensure CAS customer documentation is completed in Salesforce in a timely manner.
• Manage travel bookings and expense reporting in a timely manner.
• Review and approve expense reports and bonus submissions.

Conduct & Personal Development

• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.
• Wear dosimeter when in direct contact with radiation emitting devices.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BA/BS preferred, RDMS required
• 8+ years of experience in Healthcare Applications Management; dealer channel support preferred.
• Willingness to travel internationally, overnight, and on weekends.
• Valid driver’s license and satisfactory driving record are mandatory.
• Background check and drug testing (pre- and post-employment) required.
• Experience managing budgets, expenses, and resources required.
• Strong leadership, communication, and presentation skills required.
• Must be self-driven to optimize performance without the need for extensive supervision.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Computer & Analytical Skills

• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Competencies

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds
• Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when traveling
• Must be able to stand for long periods of time (8-15 hours) for multiple days
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.