Recovery Support Navigator - 40 hours, Days at UMass Memorial Health – Milford, Massachusetts

Position Title: Recovery Support Navigator - 40 hours, Days

Location: Milford, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R25112167

Description:

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:
Non-Exempt

Hiring Range:
$18.24 - $32.82
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:
1 - Day Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
26000 - 4407 Milford Behavioral Health

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Recovery Support Navigator (RSN) provides care management and system navigation supports to patients with a diagnosis of substance use disorder and/or co-occurring mental health disorders. The RSN engages patients as they present in the treatment system and supports them in accessing treatment services and community resources.
RSNs support patients in remaining engaged in treatment; identifying and accessing treatment and recovery resources in the community, including prescribers for addiction and psychiatric medications; and/or developing and implementing personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders.
The RSN explores treatment recovery options with the patient, helps clarify goals and strategies, provides education, and resources, and assists patients in accessing treatment and community supports. RSN is not responsible for a patient’s comprehensive care plan, or medical or clinical service delivery, but supports the patient in accessing those services and participates as part of the overall care team when appropriate.

II. Major Responsibilities:
1. Developing a set of goals and objectives in conjunction with the patient, based on needs identified by the patient and/or any care plans that exist for the patient.
2. Identifying whether the patient has a comprehensive care plan in place and a current provider responsible for implementing the care plan. This includes but is not limited to Community Partner (CP), primary therapist, Residential Rehabilitation Services (RRS) program counselor, primary care provider. If the patient consents, ensuring coordination and communication with that provider and tailoring activities to the needs in the care plan.
3. Connecting the patient with providers able to develop and implement a comprehensive care plan if the patient does not have any such relationship. Such entities could include a primary care provider, prescribing psychiatrist, therapist, residential program, addiction pharmacotherapy providers, or a CP, if eligible.
4. Supporting the patient in understanding the treatment options available to them, including 24- hour programs, outpatient options, and all FDA approved options for addiction pharmacotherapy.
5. Providing information about, and facilitating access to, community and recovery supports, including supports for families.
6. Assisting the patient in accessing treatment services including, but not limited to:
a. Facilitating warm hand-offs to programs by maintaining relationships with addiction providers within the patient’s geographic area.
b. Navigating insurance issues with patients, including identify and explaining in-network and out-of-network providers and advocating with providers and plans on the patient’s behalf.

All responsibilities are essential job functions.

III. Position Qualifications:
License/Certification/Education:

Required:
1. High school diploma or equivalent.
2. Maintain a valid driver’s license that allows for the transport of passengers in a motor vehicle.
Preferred:
1. Bachelor’s degree in social work, psychology, or a related field.
Experience/Skills:

Required:
1. Three or more years of active engagement in recovery practices, with the last 12 months substance-free.
2. One year of experience working with people in recovery from addiction.
3. Ability to communicate effectively and build positive relationships with patients, team members, and healthcare professionals.
4. Willingness and ability to work flexible hours, including evenings and weekends.
5. Commitment to continuous learning and professional development.
6. Proficient in both written and spoken English.
7. Adept in using Microsoft Word and Excel for documentation, record keeping, and efficient management of client information.
8. RSNs must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders to fulfill the required activities in the Components of Service section. This includes, but is not limited to, an understanding of addiction services available for patients, and resources available in the geographic area where they will serve patients.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

The Organization reserves the right to modify position duties at any time.

Addendum for Milford Regional:

III. Position Qualifications:
License/Certification/Education:

Required:
1. High school diploma or equivalent.
2. Valid drivers license.
Preferred:
1. Bachelor’s degree in social work, psychology, or a related field.

Experience/Skills:

Required:
1. Ability to communicate effectively and build positive relationships with patients, team members, and healthcare professionals.
2. Willingness and ability to work flexible hours, including evenings and weekends.
3. Commitment to continuous learning and professional development.
4. Proficient in both written and spoken English.
5. Adept in using Microsoft Word and Excel for documentation, record keeping, and efficient management of client information.
6. RSNs must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders to fulfill the required activities in the Components of Service section. This includes, but is not limited to, an understanding of addiction services available for patients, and resources available in the geographic area where they will serve patients.

Preferred:

1. Three or more years of active engagement in recovery practices, with the last 12 months substance-free.
2. One year of experience working with people in recovery from addiction.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.