Service Coordinator at SST Direct – Charlotte, North Carolina

Direct Hire with Superior Skilled Trades

Superior Skilled Trades is partnering with a reputable mechanical services contractor to hire a Service Coordinator for a direct hire opportunity. This role is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced service environment supporting field technicians and service leadership.

The Service Coordinator plays a critical role in day-to-day operations by managing service requests, coordinating schedules, supporting billing and documentation, and ensuring a smooth experience for both customers and technicians. This position works closely with the service team to keep operations running efficiently and professionally.

• Answer and respond to customer calls, emails, and service requests in a professional and timely manner

• Schedule and dispatch technicians for service calls, repairs, and follow-up work

• Manage service work orders through the ERP system to ensure accurate documentation and timely billing

• Track parts and materials to help schedule technicians promptly once items are received

• Review technician time, job completion, and daily reports to support payroll and invoicing

• Assist with basic accounts receivable and payable tasks, including follow-ups as needed

• Maintain accurate customer, job, and service records in ERP and CRM systems

• Prepare service quotes and support the transition from sales to service

• Identify opportunities to improve processes and efficiency

• Participate in ongoing training and support continuous improvement initiatives

• 3+ years of experience in a service coordination, dispatch, or administrative support role

• Prior experience in HVAC, mechanical, controls, or electrical service environments preferred

• Strong organizational and time-management skills with the ability to handle multiple priorities

• Clear, professional written and verbal communication skills

• Proficiency with Microsoft Office; ERP/CRM experience required (COINS experience a plus)

• Detail-oriented with strong problem-solving skills

• Dependable, team-oriented mindset with a strong sense of ownership and follow-through

• Positive, customer-focused attitude with a willingness to learn and adapt

• Competitive salary with performance incentives

• Medical, dental, and vision insurance

• Company-paid life insurance and long-term disability

• 401(k) with company match

• Paid time off and paid holidays

This is a direct hire role with a stable and growing organization that values teamwork, accountability, and continuous improvement. The company offers a supportive environment where employees are encouraged to grow, contribute, and build long-term careers.

INDH