Retail Store Manager at MonkeySports UT Inc – Orem, Utah

Company Introduction

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

The Store Manager is the driving force behind the daily operations of the retail store, responsible for maximizing sales, profitability, and operational efficiency. This role leads by example, fostering a customer-first environment while ensuring compliance with OSHA, safety regulations, and wage and hour laws. The Store Manager is accountable for building and maintaining high-performing teams, executing company initiatives, and upholding merchandising and operational standards. With a strong focus on leadership and community engagement, the Store Manager works to elevate the MonkeySports brand, drive business growth, and create an outstanding customer experience. This position requires independent judgment, strategic thinking, and the ability to inspire teams to achieve business goals, ensure compliance, and deliver exceptional results.

Essential Job Functions

Financial & Strategic Leadership:

• Manage budgets ensuring financial goals and profitability targets are met.
• Create and implement strategic sales and marketing plans to drive revenue and customer acquisition.
• Forecast sales trends, analyze business reports, and adjust strategies proactively to meet or exceed targets.
• Manage payroll expenses and ensure schedules align with labor budgets.
• Review P&L statements, inventory shrink, and other financial reports, taking corrective action as needed to achieve targets.

Culture & Staff Development

• Lead, coach, and develop the store team, fostering a high-performance culture focused on customer satisfaction and operational excellence.
• Execute disciplinary actions in accordance with company policy, including the ability to make hiring, termination, and promotion decisions, in collaboration with Management and HR
• Set daily and weekly goals for the team, tracking progress and coaching results.
• Drive accountability for achieving individual and team KPIs.
• Identify skill gaps and provide training and mentorship to grow team capabilities.

Sales & Business Strategy:

• Develop and execute local sales plans, promotional initiatives, and community engagement programs to drive revenue and market share.
• Analyze sales trends and key metrics to identify business opportunities and adjust strategies.
• Develop weekly, monthly, quarterly goals for the Store, tracking progress.

Operations & Compliance:

• Ensure the store is maintained to company standards and overseeing operations
• Manage facilities needs, including coordinating repairs and maintenance.
• Conduct and maintain compliance with OSHA standards, completing audits and documentation as required.
• Enforce safety and security procedures, partnering with security department to protect company assets.
• Identify gaps or inefficiencies in processes, proposing solutions to improve operations
• Understand and ensure compliance with wage and hour laws, including managing employee hours, break times, and overtime in accordance with local and federal regulations.

Merchandising & Inventory:

• Ensure merchandising standards, product placement, and in-store displays meet company expectations and seasonal directives.
• Direct team members to maintain floor sets and promotional displays, monitoring execution and timeliness.
• Oversee inventory replenishment processes to maintain optimal stock levels, reduce shrinkage, and maximize sales.

Additional Responsibilities and Requirements

• Serve as the primary liaison between the store and corporate departments
• Champion community partnerships and local sponsorships to build brand loyalty.
• Conduct regular store meetings to communicate goals, updates, and recognize achievements.
• Travel occasionally for trainings, regional meetings, or to support other locations.
• Perform additional duties as needed to drive store and company success.

Qualifications, Education, and Experience

• High school diploma or equivalent required; college degree in Business, Management, or related field preferred.
• Typically requires 3+ years of retail leadership experience, including managing a team of 10+ employees.
• Demonstrated success in driving sales, managing inventory, and improving operational efficiency.
• Advanced product knowledge of MonkeySports categories required.
• Strong understanding of OSHA, workplace safety, wage and hour compliance and retail standards.
• Excellent communication, leadership, analytical, and conflict-resolution skills.
• Proficiency in POS, inventory systems, scheduling, and Microsoft Office.

Cognitive and Physical Demands

• Regularly exercises independent judgment and discretion on matters of significance, including staffing decisions, customer resolutions, and operational improvements.
• Ability to prioritize multiple projects, meet tight deadlines, and adapt to changing demands.
• Stands and walks for extended periods; frequently bends, lifts up to 50 lbs, and assists with merchandising or labor services.
• Maintains focus and professionalism under high-pressure situations.

Working Conditions

• Work in retail store location and office environment. Occasional outside work required for events and promotions.
• Must have open availability, including evenings, weekends, and holidays based on store needs. Weekend work required.
• Travel required for company events, vendor engagements, or supporting nearby locations.

Benefits

Medical

Dental

Vision

Paid Time Off

Holiday Pay

401k with Employer Match

HSA with Employer Contributions

Employer Sponsored Employee Basic Life Coverage

Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance

Employee discounts

Other

We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.